Client Service Officer: Empathetic Caseload Navigator

Government client (agency undisclosed); Newcastle City Council; Vor Ort; AUD 37.000 - 58.000; Vollzeit

Zusammenfassung

NSW Government in Newcastle is seeking experienced Client Service Officers to manage caseloads, respond to enquiries and help customers navigate financial arrangements. You will work within established policies and escalate complex matters when needed.

The role supports customers, families and stakeholders with timely, respectful service, operating 9:00am–5:00pm, Monday to Friday, in an office-based environment. Experience in government or financial services is highly regarded.

Qualifikationen

• Experience in customer service, case management or financial services.
• Ability to handle sensitive or complex needs with empathy.
• Strong written and verbal communication and attention to detail.
• Ability to manage competing priorities and allocated workload within policies.

Aufgaben

• Manage an allocated caseload and progress customer matters.
• Speak with customers and families to understand financial needs.
• Assist with budgets, payments and financial arrangements.

Kenntnisse

Customer service

Case management

Financial services

Community services

Written and verbal communication

Empathy

Prioritisation

Administrative skills

Ausbildung

Tertiary qualification in financial management

Jobbeschreibung

NSW Government in Newcastle is seeking experienced Client Service Officers to manage caseloads, respond to enquiries and help customers navigate financial arrangements. You will work within established policies and escalate complex matters when needed.

The role supports customers, families and stakeholders with timely, respectful service, operating 9:00am–5:00pm, Monday to Friday, in an office-based environment. Experience in government or financial services is highly regarded.