Client Service Officer - Government Finance Support

Charter Diligence Pty Ltd

Sydney

Sur place

AUD 55 000 - 61 000

Plein temps

Il y a 4 jours

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Résumé du poste

Charter Diligence Pty Ltd is seeking two Client Service Officers to support NSW Government financial management services. You will respond to inquiries, provide information on responsibilities, and help ensure requests are processed accurately and respectfully.

Role offers office-based work in Parramatta and Newcastle, with a 35-hour week, Monday–Friday 9:00–17:00, ASAP start. You will maintain records, escalate complex matters, and support service delivery while upholding privacy and

Qualifications

Experience in customer service or contact centre operations.
Strong verbal and written communication skills.
Ability to handle sensitive enquiries with empathy and discretion.
Experience with financial administration or government service delivery is valued.

Responsabilités

Respond to telephone and email enquiries from clients and financial managers.
Explain service processes and responsibilities within established guidelines.
Assist with processing and maintaining financial management accounts and documentation.
Maintain accurate client records and update databases in line with privacy requirements.
Collaborate with colleagues to ensure timely, quality customer service.