Client Service Intern

Guidepoint; Sydney; On-site; AUD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Sydney CBD location

Ambitious and driven people

Job summary

Guidepoint in Sydney is seeking an Intern to join our Client Service team. This fast-paced start-up environment offers exposure to multiple industry sectors and hands-on project work.

You will support project managers, assist with CRM data entry, coordinate expert phone consultations, and help recruit top industry experts while learning how real-time research workflows power client decisions. This internship runs for 3 months with possible extension and ASAP start.

Qualifications

• Pursuing a Bachelor's degree.
• Available to commit to a weekly fixed schedule (3 days a week).
• Fluent in English.

Responsibilities

• Work on tasks and projects assigned by the Project Managers.
• Data entry and updating the CRM database.
• Coordinate with vetted experts to organize phone consultations with clients.
• Assist in recruiting subject matter experts into the Guidepoint network.
• Perform ad-hoc industry research to identify trends or outreach platforms.
• Collaborate with teammates to maintain relationships across the Guidepoint network.

Skills

Data entry

CRM basics

Coordination

Research

Communication

Time management

Education

Pursuing Bachelor's degree

Tools

CRM software

Job description

Our Sydney office is seeking an Intern to join our Client Service team. This is a fantastic opportunity to join a dynamic, fast-paced start-up environment to work on projects within multiple industry sectors.

If you are a goal-oriented and organized individual who enjoys learning new things, then this opportunity might be the one for you!

This is a 3-month paid internship (with possible extensions) starting ASAP.

What you'll do:

• Work on task and projects assigned by the Project Managers
• Data entry and updating the CRM database
• Coordinate with vetted experts to organize phone consultations with the clients
• Assist in recruiting top industry subject matter experts into the Guidepoint network by screening their suitability for specific projects
• Perform ad-hoc industry research to identify topical trends or alternative outreach platforms, when necessary
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint colleagues

What you have:

• Currently pursuing a Bachelor’s degree in Sydney
• Ability to work at least 3 days a week (must be able to commit to a weekly fixed schedule i.e. Mon to Wed or Wed to Fri)
• Must be fluent in English
• Intellectual curiosity and desire to learn
• Proactive, positive, creative and resourceful self-starter
• Strong sense of responsibility and high level of integrity
• Outstanding interpersonal, written and verbal communication skills
• Ability to work in a fast-paced entrepreneurial environment and enjoys achieving goals
• Effective time management skills with capability to multi-task under a tight deadline

What We Have:

• Fast-paced and start-up environment
• Competitive hourly rate
• Sydney CBD location
• Ambitious and driven people

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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