Client Service Coordinator/Administrator

Nexia Melbourne; City of Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible/hybrid work

Career progression

Learning & development

Team awards

Retail discounts

Flu vaccines

Parental leave

Employee assistance program

Job summary

Nexia Melbourne is offering a varied Client Service Coordinator/Administrator role that supports our Business Advisory and Shared Services teams. You’ll handle tax administration processes (collations, NOAs, lodgements) and provide reception and client database support in a collaborative, hybrid working environment with clear career pathways.

We value a process-minded, well-organised communicator with 12 months’ experience in public practice/accounting and MS Office proficiency.

Qualifications

• Minimum 12 months experience in a public practice/accounting environment.
• Process-oriented with an improvement mindset.
• Familiarity with tax administration processes and ATO liaison.
• Front of house/reception experience is advantageous.
• Positive, can-do attitude with strong organisation and communication.

Responsibilities

• Undertake tax administration processes (collations, NOAs, lodgements).
• Provide administrative support to Business Advisory and Shared Services teams.
• Be the go-to person for reception relief and client database maintenance.
• Assist with Corporate Secretarial duties and liaise with ATO/ASIC as required.

Skills

Process orientation

Strong communicator

Time management

MS Office proficient

Reception/front-desk experience

Education

Public practice/accounting exposure

Tools

MS Suite

ATO Portal

Cloud accounting systems

Job description

Working at Nexia Melbourne provides you with the opportunity to work across a broad range of tasks servicing our diverse client portfolio, structured learning opportunities, and plenty of team interaction to help you develop a rewarding career in Business Support/Administration.

Who are we?

Nexia Australia is a leading Chartered Accounting (CA) and consultancy firm in Australia and New Zealand. With global links to Nexia International, the Nexia group is ranked 8th globally with over 34,500 team members worldwide. We aspire to provide exceptional service to our clients and work as an integrated firm where Teamwork, Trust, and Commitment are our core values ensuring success for our clients and our people. We provide a full-service solution to a diverse range of clients from large corporate organisations to privately-owned businesses as well as high net worth individuals. Our Services include Audit and Assurance, Corporate Advisory, Business Advisory, Taxation Consulting, Superannuation, Financial Planning and Wealth Management. The Melbourne office is based in Melbourne's CBD with 16 Partners and 75 team members.

Nexia will help you to build your career by providing you with:

• Flexible/hybrid working options;
• Structured career pathways and planning;
• Ongoing learning and development opportunities;
• Rewards for your commitment with monthly team awards and work anniversary gifts;
• A great range of benefits and discounts from leading retailers;
• Firm-funded flu vaccines;
• Generous paid parental leave; and
• Employee assistance programs for you and your family.

About the Role

The Client Service Coordinator/Administrator will be responsible for undertaking tax administration processes (collations, NOAs, lodgements, etc) and providing administrative support to the Business Advisory and Shared Services teams. As a key member of the Shared Services team, you will be the go-to person for reception relief, providing overflow support to the Executive Assistants including Corporate Secretarial duties, client database maintenance, and speaking to the ATO/ASIC as required. For the right candidate, this is a great opportunity that provides a structured career path and plenty of cross-skilling!

Selection Criteria

• Minimum 12 months experience in a public practice/accounting firm environment with an interest in building a career in business administration;
• Process-oriented with a continuous improvement mindset;
• Familiarity with tax administration processes and dealing with the ATO;
• Experience in a front of house/Reception role (answering and directing calls, greeting clients, etc) advantageous;
• A positive, can-do, and hard-working attitude;
• Great organisational and time management skills;
• Strong communicator who can express themselves confidently in writing and verbally;
• Tech-savvy and able to pick up new systems quickly (APS, ATO Portal, cloud accounting systems beneficial);
• Experienced in MS Suite (Outlook, Excel, PowerPoint, Word);
• Successful candidates will be required to complete an online general ability assessment and National Police Check.

Candidates must have full Australian working rights to apply. Agencies need not apply.