Client Relationship Manager

Convergint Asia Pacific; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Convergint Asia Pacific is seeking a Client Relationship Manager to strengthen key client relationships across existing and target accounts.

You will work with customers to understand priorities and challenges, identify opportunities for new projects and technology solutions, and connect customer needs with internal teams for a coordinated response.

Qualifications

• Proven experience in client relationship management, account management or business development.
• Strong ability to build trusted relationships with key client stakeholders.
• Comfort communicating with diverse internal and external teams.

Responsibilities

• Develop and strengthen relationships with key client stakeholders across accounts.
• Identify opportunities for new projects, services and technology solutions.
• Coordinate with Business Development, Sales, Operations, Service and Project teams.
• Lead regular client meetings and executive reviews to align on priorities.
• Represent Convergint at customer events and networking activities.

Skills

Relationship building

Stakeholder engagement

Communication

Commercial acumen

Collaboration

Networking

Job description

Convergint is seeking an experienced and relationship-focused Client Relationship Manager to join our Sales team. In this role, you’ll focus on strengthening strategic client relationships, expanding stakeholder networks and creating opportunities for future business growth.

You’ll use your relationship-building skills, industry knowledge and commercial capability to understand client needs, develop trusted partnerships and connect opportunities with the appropriate teams across Convergint.

About the role

The Client Relationship Manager is responsible for developing and strengthening relationships with key client stakeholders across existing and target accounts.

You’ll work closely with customers to understand their priorities, concerns, expectations and challenges, while identifying opportunities for new projects, service offerings and technology solutions. You’ll then work collaboratively with our Business Development, Sales, Operations, Service, Project and technical teams to ensure opportunities and customer needs are connected with the right internal expertise.

• Relationship Development: Develop and maintain trusted relationships with key client stakeholders across their organisations.
• Stakeholder Engagement: Build relationships with new contacts and decision-makers within existing and target accounts, increasing Convergint’s presence and engagement.
• Customer Advocacy: Act as the customer’s advocate within Convergint, ensuring their priorities, concerns, expectations and challenges are understood and communicated to the appropriate internal teams.
• Relationship Management: Identify relationship risks, service concerns and emerging customer issues early, coordinating appropriate escalation and follow-through.
• Opportunity Development: Identify opportunities for new projects, service offerings and technology solutions within the client base.
• Opportunity Qualification: Qualify opportunities and facilitate introductions to Business Development Managers, Sales and technical specialists.
• Internal Coordination: Coordinate internal resources to support the development of client opportunities and maintain visibility of the opportunity pipeline through the CRM.
• Strategic Account Engagement: Develop and execute account engagement plans for strategic clients.
• Client Meetings: Schedule and lead regular client meetings, executive reviews and networking activities.
• Industry Engagement: Represent Convergint at customer events and networking functions.
• Long-Term Partnerships: Build relationships that position Convergint as the client’s preferred technology partner.
• Collaboration: Work closely with Sales, Operations, Service and Project teams to ensure a coordinated customer experience.

What we’re looking for

• Experience: Demonstrated experience in client relationship management, account management or business development, preferably within the security, technology or building automation sectors.
• Opportunity Development: Experience identifying, qualifying and nurturing business opportunities within existing and prospective client accounts.
• Relationship Management: Demonstrated experience managing complex customer relationships across multiple stakeholders and internal delivery teams.
• Relationship & Networking Skills: Strong relationship-building and networking capability, with the ability to engage and influence stakeholders.
• Commercial Acumen: Strong commercial and business acumen and the ability to recognise opportunities that create value for both customers and the business.
• Collaboration: A collaborative approach and the ability to work effectively across Sales, Operations, Service and other internal teams.
• Communication: Strong written and verbal communication skills, with the ability to influence others and build consensus.
• Licences & Registrations: Private Security Individual Registration, WHS White Card, Working with Children Check and Driver’s Licence.

Applications will be considered from Australian citizens or permanent residents.

Please note that only shortlisted candidates will be contacted.