Client Relations Manager - Central Coast

Alzheimer's Queensland; Central Coast Council; On-site; AUD 105,000 - 110,000; Full time

Benefits offered by this job

Fuel card for work and personal use

E-tag for eligible work-related travel

Autonomy with leadership support

Career progression to Senior Manager

Job summary

Dementia and Aged Care Services (DACS) invites applications for a Client Relations Manager to oversee a Support at Home client portfolio on the Central Coast, NSW. Office-based role in Kanwal with autonomy and leadership support to deliver person-centred care.

You will coordinate budgets, care plans and services, ensuring funding is used effectively while building strong relationships with clients, families and providers. Clear pathway to senior leadership roles.

Qualifications

• Experience in Support at Home, Home Care Packages or community aged care.
• Background in care management, case management or care coordination.
• Confidence managing client budgets and service utilisation.
• Knowledge of person-centred care, wellness and reablement.
• Strong communication, organisation and problem-solving skills.

Responsibilities

• Manage a portfolio of approximately 50–60 Support at Home clients.
• Develop and review goal-focused care and service plans.
• Coordinate services that promote wellness, independence, reablement and social connection.
• Manage client budgets, expenditure and service utilisation.
• Help clients understand their funding, fees and service options.
• Build strong relationships with clients, families and service providers.
• Monitor service quality and respond promptly to changing needs, risks or concerns.
• Maintain accurate records and meet quality, compliance and reporting requirements.
• Strengthen local referral networks and support service growth.

Skills

Communication

Organisation

Problem-solving

Budget management

Care coordination

Driver's licence

Job description

Client Relations Manager – Support at Home (Central Coast, NSW)

Office Based in Kanwal

$105,000–$110,000 + super + salary packaging

• Fuel card for work and personal use
• E-tag for eligible work-related travel
• Portfolio of approximately 50–60 clients
• Clear pathway to senior and regional leadership roles

Help older people stay well, independent and engaged at home

Dementia and Aged Care Services (DACS) is seeking an experienced Client Relations Manager to oversee a portfolio of clients receiving services through the Support at Home program.

You will build trusted relationships with clients and families, coordinate quality and responsive services, and manage client budgets to ensure funding is used effectively. Your work will help older people achieve their goals, respond to changing needs and continue living well at home.

With autonomy, experienced leadership support and opportunities for career progression, this is a chance to make a visible difference across the Central Coast.

Key responsibilities

• Manage a portfolio of approximately 50–60 Support at Home clients.
• Develop and review goal-focused care and service plans.
• Coordinate services that promote wellness, independence, reablement and social connection.
• Manage client budgets, expenditure and service utilisation.
• Help clients understand their funding, fees and service options.
• Build strong relationships with clients, families and service providers.
• Monitor service quality and respond promptly to changing needs, risks or concerns.
• Maintain accurate records and meet quality, compliance and reporting requirements.
• Strengthen local referral networks and support service growth.

About you

You are an experienced aged care or community services professional who combines strong client relationships with sound financial and operational judgement.

You will bring

• Experience in Support at Home, Home Care Packages or community aged care.
• A background in care management, case management or care coordination.
• Confidence managing client budgets and service utilisation.
• Knowledge of person-centred care, wellness and reablement.
• Strong communication, organisation and problem-solving skills.
• A current driver’s licence and access to a reliable vehicle.

Why join DACS?

• $105,000–$110,000 plus super and salary packaging.
• Fuel card for both work and personal use.
• E-tag for eligible work-related travel.
• Autonomy supported by experienced leaders.
• Career pathway to Senior Client Relations Manager or Regional Services Manager.
• The opportunity to help older people remain well, connected and independent at home.