Client Relations / Administration Officer

Rapid Building Approvals; Sunshine Coast Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

RDO every fortnight

Job summary

Rapid Building Approvals on the Sunshine Coast is seeking a Client Relations / Administration Officer to join our growing team. You’ll be the first contact for clients and certifiers, handling inquiries, documentation, and applications while keeping the office running smoothly.

The role is full-time, 12 months, with above‑award salary and fortnightly RDO. We value excellent communication, strong organisational skills, and a proactive, people‑focussed approach in a friendly, dynamic team.

Qualifications

• Experience in admin or customer service.
• Building industry experience a bonus, but not essential.
• Excellent communication and organisational skills.

Responsibilities

• Provide exceptional customer service to clients via phone and email.
• Process building applications and ensure accurate documentation.
• Assist certifiers with scheduling, follow-ups, and admin support.
• Maintain office organisation and general administrative tasks.

Skills

Communication

Interpersonal skills

Organisational skills

Multitask

Independent work

MS Office

Tech-savvy

Customer service experience

Job description

Client Relations / Administration Officer

Join our growing team at Rapid Building Approvals! We’re on the lookout for a proactive and professional Client Relations / Administration Officer to join our Sunshine Coast office. If you're an organised, people-focused person who thrives in a fast-paced environment, we’d love to hear from you.

Sunshine Coast | Full Time Temporary (12-months) | Above Award Salary | RDO Every Fortnight

This is a full-time, 12-month position, created to support our continued growth. As the business continues to grow, we anticipate this role becoming a permanent position.

This position plays a key role in supporting our clients and certifiers through the building approvals process. You’ll be the first point of contact for enquiries, assist with documentation and applications, and help keep our office running smoothly.

Key Responsibilities:

• Provide exceptional customer service to clients via phone and email
• Process building applications and ensure accurate documentation
• Assist certifiers with scheduling, follow-ups, and admin support
• Maintain office organisation and general administrative tasks

What We Offer:

• Above award salary – we value your skills and experience
• RDO every fortnight – enjoy an extra day off regularly
• Be part of a dynamic and growing company
• Supportive and friendly team environment
• Convenient Buderim office location

What We're Looking For:

• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Ability to multitask and work independently
• Experience in admin or customer service (building industry experience a bonus, but not essential)
• Tech-savvy with confidence using Computers and software applications such as Microsoft Office

For more about us, visit: https://www.rapidapprovals.com.au/about