Client Relations & Account Support Specialist

Vertiv; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Vertiv in Melbourne is seeking an Account Manager to nurture client relationships and support Senior Key Account Managers with day-to-day tasks. You will grow your career in account management, develop strong communication, and collaborate with cross-functional teams.

You will manage a portfolio of existing client accounts, act as primary and secondary contact, prepare reports and reviews, and contribute to strategic account plans while expanding opportunities.

Qualifications

• 2-5 years of experience in sales, customer service, or account management.
• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred).
• Right to live and work permanently in Australia.

Responsibilities

• Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
• Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
• Support Key Account Managers in preparing reports, presentations, and account reviews.
• Own the internal processes for the accounts and support the key account manager.
• Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
• Contribute to the strategic account plans of the set accounts supporting the KAM.
• Conduct account research and mapping of accounts.
• Support Key account manager with contract reviews and negotiations.
• Monitor client accounts to identify opportunities and help expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate records of client interactions and update CRM systems.
• Help identify potential areas for process improvement in client management.
• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
• Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Customer service

Sales experience

Time management

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Vertiv in Melbourne is seeking an Account Manager to nurture client relationships and support Senior Key Account Managers with day-to-day tasks. You will grow your career in account management, develop strong communication, and collaborate with cross-functional teams.

You will manage a portfolio of existing client accounts, act as primary and secondary contact, prepare reports and reviews, and contribute to strategic account plans while expanding opportunities.