Client Regional Coordinator – NDIS & Child Safety

Point Care Pty Ltd.; Gladstone Regional; On-site; AUD 80,000 - 105,000; Full time

Job summary

Point Care Pty Ltd in Gladstone, Queensland, is seeking a Client Regional Coordinator to oversee NDIS and Child Safety services, ensuring safe, person-centred support for people with disability and children in care. The role combines operational coordination with team leadership, managing day-to-day service delivery, rostering, documentation and collaboration with Child Safety Officers and families.

Based in Gladstone, this full-time position emphasizes respectful relationships and

Qualifications

• Relevant experience in disability services, child and family services, youth work, or related coordination.
• Ability to coordinate competing priorities and support frontline staff.
• Understanding of person-centred support, safeguarding, confidentiality and trauma-informed practice.
• Strong written communication and accurate record-keeping.
• Ability to build respectful relationships with participants, families and stakeholders.
• Experience with digital case-management, rostering and reporting systems.
• Willingness to work from Gladstone and meet local delivery needs.

Responsibilities

• Coordinate day-to-day service delivery, intake, transitions and reviews, keeping individual goals, preferences and safety central.
• Support and guide support workers and youth workers through clear expectations, effective handovers and regular follow-up.
• Work with rostering teams to maintain suitable staffing and continuity of care.
• Maintain accurate case notes, progress updates and incident documentation; follow up outstanding actions and elevate concerns promptly.
• Collaborate with Child Safety Officers, participants, families, guardians, support coordinators and other stakeholders, respecting consent and information-sharing arrangements.
• Help teams implement individual support, safety and behaviour plans within approved procedures.
• Monitor service quality, complaints, risks and feedback, and contribute to practical improvements.
• Coordinate appointments, transport and placement-related arrangements with relevant teams.
• Promote culturally safe, trauma-informed and rights-based practice, including meaningful participation by children, young people and people with disability.

Skills

Coordination

Team leadership

Stakeholder engagement

Communication

Digital case management

Disability services knowledge

Child safety aware

Education

Community services qualification

Disability services qualification

Youth work qualification

Social work or nursing qualification desirable

Tools

Digital case-management systems

Rostering software

Reporting systems

Job description

Client Regional Coordinator – NDIS & Child Safety

Gladstone, Australia | Posted on 14/09/2026

Point Care offers a wide range of disability services. At Point Care it is our pleasure to see people with disability achieve their goals. If you can dream it, we can support you in achieving it. 

Job Description

Client Regional Coordinator – NDIS & Child Safety

Point Care | Gladstone, Queensland | Full-time

Point Care is seeking a Client Regional Coordinator based in Gladstone to coordinate safe, consistent and person-centred services for people with disability and children and young people in care. This is an operational coordination and team leadership role across NDIS and Child Safety services.

Key responsibilities

• Coordinate day-to-day service delivery, client intake, transitions and reviews, keeping individual goals, preferences, safety and wellbeing central.
  
• Support and guide support workers and youth workers through clear expectations, effective handovers and regular follow-up.
  
• Work with rostering teams to maintain suitable staffing, continuity of care and agreed support arrangements.
  
• Maintain accurate case notes, progress updates and incident documentation; follow up outstanding actions and elevate concerns promptly.
  
• Collaborate with Child Safety Officers, participants, families, guardians, support coordinators, allied health practitioners and other stakeholders, respecting consent and approved information-sharing arrangements.
  
• Help teams implement individual support, safety and behaviour support plans within their roles and approved procedures.
  
• Monitor service quality, complaints, risks and feedback, and contribute to practical improvements.
  
• Coordinate appointments, transport and placement-related arrangements with relevant teams.
  
• Promote culturally safe, trauma-informed and rights-based practice, including meaningful participation by children, young people and people with disability.
  

We welcome applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability. Please let us know if you require an adjustment during recruitment.

Requirements

• Relevant experience in disability services, child and family services, youth work, community services or a related coordination role.
  
• Ability to coordinate competing priorities, support frontline staff and follow through on actions.
  
• Understanding of person-centred support, child safeguarding, professional boundaries, confidentiality and trauma-informed practice.
  
• Strong written communication, objective incident reporting and accurate record-keeping skills.
  
• Ability to build respectful relationships with participants, young people, families and professional stakeholders.
  
• Confidence using digital case-management, rostering and reporting systems.
  
• Ability to work from Gladstone and meet the role’s local service-delivery needs.
  
• Relevant qualifications in community services, disability, youth work, social work, nursing or a related field are desirable.
  

Appointment is subject to verification of work rights, references and the screening and clearances applicable to the role, including Blue Card and NDIS worker screening requirements where applicable.