Client Partnership Executive

Cartology - Part of the Woolworths Group; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Wellbeing programs (Sonder app)

Team discounts

Job summary

Cartology, Woolworths Group’s stand-alone media business, seeks a Client Partnerships Executive to support campaigns from brief through to results. You’ll collaborate with sales, operations and insight teams to deliver valuable outcomes for clients, reporting to the Group Client Partnerships Manager.

In a hybrid work environment, you’ll manage client inquiries, coordinate reporting, and help maintain championships with the finance and commercial teams.

Qualifications

• 2-3 years experience in a sales support or customer support/service role, preferably in media/tech
• Proficiency in Google Docs, Sheets, Slides
• Ability to multitask and deliver results with attention to detail
• Strong analytical skills and understanding of online performance metrics
• Entrepreneurial mindset and ability to work independently and in a team

Responsibilities

• Brief campaigns across bookings team and production
• Day-to-day management of relationships between vertical and operations teams
• Provide reporting to Partnership Managers and address issues
• Manage client post-campaign reporting
• Respond to client billing queries with finance and commercial teams
• Handle incoming client enquiries
• Serve as internal and external sales contact for campaign delivery
• Support Salesforce data input, financial reporting and media schedule creation
• Assist in pipeline management and deck creation for client meetings
• Provide admin support to the client partnerships team

Skills

Sales support

Google Workspace

Analytical skills

Multitasking

Attention to detail

Team collaboration

Proactiveness

Salesforce data input

Tools

Salesforce

Job description

We Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

About The Role

Cartology is the Woolworths Group’s stand-alone media business. Cartology has been established to provide data led marketing solutions and drive sales performance by leveraging the Woolworths customer audience both in store and across Woolworths Group digital platforms.

As a member of the Cartology Sales team, Client Partnerships Executive will support the team in managing client relationships and work with the wider business to deliver campaigns from brief through to results. You will work with the sales, operations and insight teams in order to deliver valuable outcomes for our clients. This role will report into the Group Client Partnerships Manager.

What You’ll Do

• Supporting the team in briefing campaigns across bookings team & production
• Day to day management of the relationship between vertical and operations teams
• Provide Partnership Managers with compliance reporting & elevate any issues or concerns
• Manage client post campaign reporting
• Work with finance and commercial team to respond to client billings queries
• Manage incoming client enquiries
• Be the internal and external sales point of contact for campaign delivery
• Support the team with Salesforce data input, financial reporting, media schedule creation and assist in pipeline
• management
• Provide administrative support to the client partnerships team to enable them to achieve their targets
• Maintain inventory of sales support materials, wiki, ensuring all resources are current and accurate, and coordinate the
• creation of new materials with marketing
• Support Client Partnership Managers with deck creation and client meeting preparation

What You’ll Bring

• Minimum 2-3 years work experience in a sales support or customer support/service role preferably within the media
• or tech industry
• Proficiency in full Google suite, especially in Google Docs, Google Sheets and Google Slides
• Ability to multitask and prioritise various projects simultaneously with a focus on delivering results
• Commitment to quality and continuous improvement, strong attention to detail
• Strong analytical skills and an understanding of how online performance metrics link to commercial business metrics
• Energised by an entrepreneurial environment
• Proactive, able to work independently & as part of a team
• Ability to anticipate both client & sales team needs
• Takes initiative and follows-through on commitments to achieve results
• Reliable, completes work to a high standard

Note: Woolworths Group is an inclusive, team-first company committed to breaking down institutional barriers that keep people from reaching their potential.

What You’ll Experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
• High-impact role supporting our teams who enrich our communities.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.