Client Partnership Executive

Woolworths Ltd.; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Woolworths Group, Cartology Sales team, is seeking a Client Partnerships Executive to support campaigns from briefing through results. You will collaborate with sales, operations and insights to deliver valuable client outcomes and report on performance.

Based in Sydney, this role reports to the Group Client Partnerships Manager and requires a proactive, independent and team-oriented approach with strong Google Suite skills.

Qualifications

• 2–3 years in a sales support or customer service role, preferably in media/tech.
• Proficiency with Google Docs, Sheets and Slides.
• Ability to multitask and deliver results with attention to detail.

Responsibilities

• Support the team in briefing campaigns across bookings and production.
• Manage day-to-day relationships between verticals and operations.
• Provide compliance reporting to Partnership Managers and raise issues.
• Handle client post-campaign reporting and billing inquiries.
• Assist with Salesforce data input and pipeline management.
• Prepare client materials and coordinate with marketing for new assets.

Skills

Sales support

Google Workspace

Multitasking

Detail oriented

Analytical thinking

Tools

Google Docs

Google Sheets

Google Slides

Job description

We Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

About the role

Cartology is the Woolworths Group’s stand-alone media business. Cartology has been established to provide data led marketing solutions and drive sales performance by leveraging the Woolworths customer audience both in store and across Woolworths Group digital platforms.

As a member of the Cartology Sales team, Client Partnerships Executive will support the team in managing client relationships and work with the wider business to deliver campaigns from brief through to results. You will work with the sales, operations and insight teams in order to deliver valuable outcomes for our clients. This role will report into the Group Client Partnerships Manager.

What you’ll do

• Supporting the team in briefing campaigns across bookings team & production
• Day to day management of the relationship between vertical and operations teams
• Provide Partnership Managers with compliance reporting & elevate any issues or concerns
• Manage client post campaign reporting
• Work with finance and commercial team to respond to client billings queries
• Manage incoming client enquiries
• Be the internal and external sales point of contact for campaign delivery
• Support the team with Salesforce data input, financial reporting, media schedule creation and assist in pipeline management
• Provide administrative support to the client partnerships team to enable them to achieve their targets
• Maintain inventory of sales support materials, wiki, ensuring all resources are current and accurate, and coordinate the creation of new materials with marketing
• Support Client Partnership Managers with deck creation and client meeting preparation

What you’ll bring

• Minimum 2-3 years work experience in a sales support or customer support/service role preferably within the media or tech industry
• Proficiency in full Google suite, especially in Google Docs, Google Sheets and Google Slides
• Ability to multitask and prioritise various projects simultaneously with a focus on delivering results
• Commitment to quality and continuous improvement, strong attention to detail
• Strong analytical skills and an understanding of how online performance metrics link to commercial business metrics
• Energised by an entrepreneurial environment
• Proactive, able to work independently & as part of a team
• Ability to anticipate both client & sales team needs
• Takes initiative and follows-through on commitments to achieve results
• Reliable, completes work to a high standard

Note: Woolworths Group is an inclusive, team-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we urge you to please still submit your application.

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams
• High-impact role supporting our teams who enrich our communities.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.