Client Partner

nxzen; Brisbane; Híbrido; AUD 120.000 - 160.000; Jornada completa

Descripción de la vacante

nxzen is seeking a Client Partner in Queensland to lead strategic client relationships, identify opportunities, and drive financial growth. This permanent full-time role requires deep understanding of client challenges and ensuring nxzen is trusted advisor.

You will build and maintain executive relationships, collaborate with product teams, oversee delivery quality, and guide proposals and contracts. The role emphasizes forecasting, budgeting, and profitability while fostering high-performance

Formación

• Bachelor’s degree in business, Commerce, Engineering, IT, or related discipline.
• Proven experience in client/account management, business development, or delivery oversight.
• Strong commercial acumen with ability to identify growth opportunities.
• Professional certifications in project management or strategic account management.
• Knowledge of IoT, AI, or Digital Twins.

Responsabilidades

• Build strong, long-term relationships with key client decisionmakers through a consultative approach.
• Proactively develop and execute growth plans for each account to maximize long-term value.
• Collaborate closely with product teams to represent client needs, ensuring our services and solutions remain relevant.
• Take ownership of delivery quality by working closely with capability teams to meet and exceed client expectations.
• Lead the development of proposals and contracts with the support of our delivery teams.
• Be accountable for the financial health of each account, including forecasting, budgeting, and profitability.
• Monitor performance against SLAs, identifying and addressing risks or issues.
• Lead, resource, and motivate the team, fostering a high-performance culture and coaching growth.

Conocimientos

Consultative selling

Relationship management

Strategic account management

Cross-functional collaboration

Forecasting & budgeting

Strong communication

Educación

Bachelor’s degree in business, Commerce, Engineering, IT, or related discipline

Descripción del empleo

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Open roles

Client Partner

About the ROLE:

• Location: QLD
• Permanent Full-time Role

This role is responsible for developing a deep understanding of the client’s challenges and aspirations which enables project opportunities to be identified, which contribute to the financial growth of the account.

The role will create and maintain key client relationships, ensuring the nxzen Brand remains highly respected and that nxzen is the ‘trusted advisor’ to the client.

Success in this role will be measured through service quality, project delivery, financial value of the account, growth of the account, employee satisfaction and overall client satisfaction.

Responsibilites

Key responsibilities for the role include:

• Build strong, long-term relationships with key client decisionmakers through a consultative approach that fosters trust, facilitates information exchange, and influences strategic decisions.
• Proactively develop and execute growth plans for each account to maximize long-term value.
• Collaborate closely with product teams to represent client needs, ensuring our services and solutions remain relevant and impactful.
• Take ownership of delivery quality by working closely with capability teams to meet and exceed client expectations.
• Lead the development of proposals and contracts with the support of our delivery teams, ensuring alignment with client goals.
• Be accountable for the financial health of each account, including forecasting, budgeting, and profitability.
• Monitor performance against service level agreements (SLAs), identifying and addressing any emerging risks or issues.
• Lead, resource, and motivate the team, fostering a high-performance culture and supporting professional growth through coaching and development.

The candidate

About YOU

• Confident communicator and influencer, capable of building trusted relationships with stakeholders at all levels, both internally and externally.
• Proven ability to identify growth opportunities, shape solutions, and convert them into profitable outcomes.
• Organized and detail-oriented, with the ability to manage complex projects from inception to completion within time and budget constraints.
• Possesses delivery experience and sector knowledge, providing credibility to advise clients and shape effective solutions.
• Proactive, resourceful, and motivated to take ownership of challenges, delivering high-quality results with minimal supervision.
• Experienced in leading and coordinating cross-functional, multi-disciplinary teams to achieve strategic objectives and performance targets.
• Focused on achieving outcomes that drive measurable business value for both clients and the organization.
• Bachelor’s degree in business, Commerce, Engineering, IT, or related discipline.
• Proven experience in client/account management, business development, or delivery oversight.
• Strong commercial acumen with the ability to identify growth opportunities and deliver profitable outcomes.
• Excellent stakeholder management and relationship-building skills.
• Professional certifications in project management, business analysis, or strategic account management (e.g., PMP, Prince2, CBAP).
• Knowledge of emerging technologies such as IoT, AI, or Digital Twins.