Client Onboarding Lead – KYC/AML & Process Excellence

LGT Crestone Wealth Management Limited; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

LGT Wealth Management is seeking a Team Leader to establish and run the Client Onboarding function within Front Office Advisory in Sydney. You will drive processes, build and coach a high-performing team, and ensure compliant onboarding delivery.

Reporting to the National Associate Manager, you will oversee KYC/AML/CTF, due diligence, and engagement with Advisers, Operations and Financial Crime to maintain first-line defense and continuous improvement through technology and AI-enabled tools.

Qualifications

• Experience in client onboarding, operations or client services.
• Demonstrated experience applying KYC, AML/CTF and customer due diligence requirements.
• Understanding onboarding risk indicators — complex ownership structures, source of wealth/funds, beneficial ownership, PEPs, sanctions.
• Experience reviewing onboarding submissions for quality, completeness and alignment with policy and regulatory expectations.
• Experience leading, coaching and developing teams.
• Strong attention to detail and stakeholder management skills.
• Tertiary qualification in Business, Commerce or related field (preferred).

Responsibilities

• Lead the establishment and ongoing development of the Client Onboarding function within Front Office Advisory.
• Define and embed operating processes, workflows and service standards for onboarding delivery.
• Build, lead and develop a team of Client Onboarding Associates, including recruitment as the function grows.
• Set clear expectations, ways of working and performance standards across the team.
• Oversee preparation, coordination and validation of onboarding documentation, ensuring consistent execution of KYC, AML/CTF and due diligence requirements.
• Oversee the quality and completeness of client identification, verification, beneficial ownership, control structure, source of wealth/funds information, and compliance with FATCA/CRS and other regulatory requirements.
• Support identification and escalation of higher-risk clients, complex structures, adverse media, sanctions or PEP matters per policy and procedure.
• Work with Financial Crime and Operations to resolve KYC/AML queries, support timely risk-based onboarding decisions, and promote a strong first line of defence culture.
• Act as key liaison between Front Office Advisory, Operations and Financial Crime, partnering with Advisers and Associates to improve onboarding quality and efficiency.
• Drive continuous improvement in onboarding processes and champion technology, automation and AI-enabled tools.
• Build onboarding capability through coaching, training and knowledge sharing.
• Provide day-to-day leadership, coaching and support to the team; oversee workload allocation, prioritisation and workflow management.
• Monitor performance, quality and turnaround times, and support escalation of complex cases.
• Drive accountability for first-time-right onboarding outcomes.

Skills

KYC/AML knowledge

Team leadership

Stakeholder management

Attention to detail

Communication

Education

Business/Commerce degree

Job description

LGT Wealth Management is seeking a Team Leader to establish and run the Client Onboarding function within Front Office Advisory in Sydney. You will drive processes, build and coach a high-performing team, and ensure compliant onboarding delivery.

Reporting to the National Associate Manager, you will oversee KYC/AML/CTF, due diligence, and engagement with Advisers, Operations and Financial Crime to maintain first-line defense and continuous improvement through technology and AI-enabled tools.