Client Onboarding Associate

LGT Crestone Wealth Management Limited; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

LGT Wealth Management in Melbourne is seeking a detail-oriented Client Onboarding Associate to support the onboarding of new clients and accounts within our Advisory business. You will coordinate end-to-end collection, preparation and review of onboarding documentation to deliver an efficient, compliant experience from the start of each client relationship.

Working with Advisers, Operations and Financial Crime teams, you will ensure submissions are complete, accurate and ready for processing,

Qualifications

• Experience in client onboarding and service delivery.
• Familiarity with KYC, AML/CTF and due diligence requirements.
• Tertiary qualification in Business, Commerce or related field preferred.

Responsibilities

• Prepare and coordinate onboarding docs for various account structures.
• Identify documentation requirements to support timely openings.
• Review documentation for completeness and accuracy before submission.
• Manage outstanding information and gaps, following up with stakeholders.
• Support collection and recording of KYC information.
• Review FATCA and CRS docs and assist with complex client structures.
• Identify onboarding risks and red flags, escalate as needed.
• Provide onboarding guidance to Advisers and Associates.
• Partner with Operations and Compliance to resolve matters.
• Contribute to process improvements using technology and AI tools.

Skills

Client onboarding

KYC AML knowledge

Documentation review

Stakeholder management

Attention to detail

Communication skills

Education

Business/Commerce degree

Job description

LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.

With a shared passion for building an uncompromised business – we created something new from the ground up.A chance to leave behind the things that weren’t working, while enhancing the things that were.Our authentic and personalised client-first commitment.Our entrepreneurial spirit.Our focus in best-in-class advice.And our intimate understanding of the Australian private wealth landscape.

In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model.Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.

Please note this is a 24 month fixed term contract.

We are seeking a detail-oriented and client-focused Client Onboarding Associate to support the onboarding of new clients and accounts within our Advisory business.

In this role, you will coordinate the end-to-end collection, preparation and review of onboarding documentation, helping to deliver an efficient, compliant and seamless experience from the start of each client relationship. You will work closely with Advisers, Associates, Operations and Financial Crime teams, providing specialist guidance and ensuring submissions are complete, accurate and ready for processing.

What you will do

• Prepare and coordinate digital and physical client onboarding documentation across a range of account structures and entity types.
• Identify documentation and information requirements upfront to support timely account opening.
• Review returned documentation for completeness, accuracy and consistency before submission to Operations.
• Manage outstanding information and documentation gaps, proactively following up with relevant stakeholders to keep onboarding progressing.
• Support the collection, review and recording of KYC information, including customer identification, beneficial ownership, Source of Wealth and Source of Funds documentation.
• Review FATCA and CRS documentation and assist with complex client structures, escalating issues where appropriate.
• Identify potential onboarding risks, inconsistencies and red flags, including links to higher-risk jurisdictions, industries or activities, and eliminate in line with established procedures.
• Provide practical onboarding support and guidance to Advisers and Associates.
• Partner with Operations, Financial Crime and other stakeholders to resolve onboarding and compliance-related matters.
• Contribute to process improvements, using technology, automation and AI-enabled tools to improve quality, efficiency and the client experience.

This is an opportunity to build specialist onboarding expertise, contribute to high-quality risk and compliance outcomes, and play a meaningful role in creating a strong first experience for clients.

Your skills, experience and qualification

• Experience in client services, operations or similar roles within a professional environment.
• Understanding of client onboarding and service delivery processes.
• Strong attention to detail with the ability to review and validate information accurately.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to build effective stakeholder relationships.
• Experience or strong working knowledge of KYC, AML/CTF and client due diligence requirements within a financial services or wealth management environment.
• Practical exposure to customer identification, beneficial ownership, complex client structures, Source of Wealth and Source of Funds requirements is highly regarded.
• Relevant tertiary qualification in Business, Commerce or a related field (preferred)

Your development

LGT Wealth Management is committed to the ongoing development of their employees along with ensuring all accreditations are kept up to date. Your development will be managed and tailored to your role and future career path.

LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path.

LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.