Client Onboarding Associate

LGT Group; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

LGT Group is seeking a detail-oriented Client Onboarding Associate to support the end-to-end onboarding of new clients within our Advisory business. This is a 24 month fixed term contract in Melbourne, Australia.

You will coordinate documentation, review files for accuracy, and collaborate with Advisers, Operations and Financial Crime teams to ensure a compliant, seamless client experience from onboarding through initial setup.

Qualifications

• Experience in client services, operations or similar roles.
• Understanding of client onboarding and service delivery processes.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with KYC, AML/CTF and due diligence requirements.

Responsibilities

• Prepare and coordinate digital and physical onboarding documentation across various account structures.
• Identify upfront documentation and information requirements for timely account opening.
• Review returned documentation for completeness and consistency before submission to Operations.
• Manage outstanding information and gaps, following up with stakeholders to keep onboarding progressing.
• Support collection, review and recording of KYC information (customer identification, beneficial ownership, Source of Wealth/Funds).
• Review FATCA and CRS documentation and assist with complex client structures, escalating issues as needed.
• Identify onboarding risks, inconsistencies and red flags and escalate appropriately.
• Provide onboarding guidance to Advisers and Associates.
• Partner with Operations, Financial Crime and other stakeholders to resolve onboarding/compliance matters.
• Contribute to process improvements using technology and AI-enabled tools to improve quality and efficiency.

Skills

Attention to detail

Communication skills

Stakeholder management

Multi-tasking

KYC/AML knowledge

Onboarding understanding

Education

Tertiary qualification in Business/Commerce or related field

Job description

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

Please note this is a 24 month fixed term contract.

We are seeking a detail-oriented and client-focused Client Onboarding Associate to support the onboarding of new clients and accounts within our Advisory business.

In this role, you will coordinate the end-to-end collection, preparation and review of onboarding documentation, helping to deliver an efficient, compliant and seamless experience from the start of each client relationship. You will work closely with Advisers, Associates, Operations and Financial Crime teams, providing specialist guidance and ensuring submissions are complete, accurate and ready for processing.

What you will do

• Prepare and coordinate digital and physical client onboarding documentation across a range of account structures and entity types.
• Identify documentation and information requirements upfront to support timely account opening.
• Review returned documentation for completeness, accuracy and consistency before submission to Operations.
• Manage outstanding information and documentation gaps, proactively following up with relevant stakeholders to keep onboarding progressing.
• Support the collection, review and recording of KYC information, including customer identification, beneficial ownership, Source of Wealth and Source of Funds documentation.
• Review FATCA and CRS documentation and assist with complex client structures, escalating issues where appropriate.
• Identify potential onboarding risks, inconsistencies and red flags, including links to higher-risk jurisdictions, industries or activities, and escalating issues where appropriate.
• Provide practical onboarding support and guidance to Advisers and Associates.
• Partner with Operations, Financial Crime and other stakeholders to resolve onboarding and compliance-related matters.
• Contribute to process improvements, using technology, automation and AI-enabled tools to improve quality, efficiency and the client experience.

This is an opportunity to build specialist onboarding expertise, contribute to high-quality risk and compliance outcomes, and play a meaningful role in creating a strong first experience for clients.

Your profile

Your skills, experience and qualification

• Experience in client services, operations or similar roles within a professional environment.
• Understanding of client onboarding and service delivery processes.
• Strong attention to detail with the ability to review and validate information accurately.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong communication and interpersonal skills with the ability to build effective stakeholder relationships.
• Experience or strong working knowledge of KYC, AML/CTF and client due diligence requirements within a financial services or wealth management environment.
• Practical exposure to customer identification, beneficial ownership, complex client structures, Source of Wealth and Source of Funds requirements is highly regarded.
• Relevant tertiary qualification in Business, Commerce or a related field (preferred)

LGT Wealth Management is committed to the ongoing development of their employees along with ensuring all accreditations are kept up to date. Your development will be managed and tailored to your role and future career path.

Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.