Senior Operations Analyst

LGT Group; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

We are seeking a detail‑oriented professional to manage client data, handle inquiries, review documents for onboarding, and support process improvements to enhance service quality and compliance across the organisation.

Qualifications

• Educational background: Completed commercial or business-related education; degree or relevant certification preferred.
• Professional experience: Experience in customer service, administration, or client data management, preferably in a financial services environment.
• Track record: Proven attention to detail and reliability in maintaining client records or supporting customer processes.
• Technical skills: Proficient with office applications and relevant business software (eg client data management/CRM systems); strong organisational and time management skills.
• Language skills: Strong communication skills, both written and verbal, in English and the local language.

Responsibilities

• Client Data Management: Maintain and update client information within core banking or internal systems, ensuring accuracy and compliance with relevant standards.
• Customer Enquiries: Respond to internal and external client queries relating to products, services, or account details. Provide timely and accurate information, escalating complex requests as appropriate.
• Documentation Review: Verify and process documentation for client onboarding, changes, or ongoing maintenance. Ensure all documents meet regulatory, policy, and quality requirements and support the wider due diligence process.
• Process Improvement: Support initiatives to optimise data management and customer service processes. Suggest changes and collaborate with other teams to implement improvements that enhance operational efficiency.
• Reporting and Monitoring: Assist in the preparation of regular reports relating to client data, service performance, or compliance. Monitor key indicators and report issues to management for further action.

Skills

Data management

Customer service

Attention to detail

Documentation

English communication

Education

Commercial or business education

Tools

CRM software

Office software

Job description

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

Key responsibilities

• Client Data Management: Maintain and update client information within core banking or internal systems, ensuring accuracy and compliance with relevant standards. Perform data quality checks and take corrective action as needed to address inconsistencies.
• Customer Enquiries: Respond to internal and external client queries relating to products, services, or account details. Provide timely and accurate information, escalating complex requests as appropriate.
• Documentation Review: Verify and process documentation for client onboarding, changes, or ongoing maintenance. Ensure all documents meet regulatory, policy, and quality requirements and support the wider due diligence process.
• Process Improvement: Support initiatives to optimise data management and customer service processes. Suggest changes and collaborate with other teams to implement improvements that enhance operational efficiency.
• Reporting and Monitoring: Assist in the preparation of regular reports relating to client data, service performance, or compliance. Monitor key indicators and report issues to management for further action.

Your profile

Qualifications and skills for the job

• Educational background: Completed commercial or business-related education; degree or relevant certification preferred.
• Professional experience: Experience in customer service, administration, or client data management, preferably in a financial services environment.
• Track record: Proven attention to detail and reliability in maintaining client records or supporting customer processes.
• Technical skills: Proficient with office applications and relevant business software (eg client data management/CRM systems); strong organisational and time management skills.
• Language skills: Strong communication skills, both written and verbal, in English and the local language.

Key differentiators to S3

• Knowledge and Application: Applies broad and comprehensive expertise across operations processes, tools, and methodologies. Handles complex or non-standard client and data situations and adapts processes where needed within given guidelines. Shares knowledge and instructs others on core operational topics.
• Impact and Accountability: Develops and drives operational initiatives to improve data quality, client service, and process efficiency. Provides clear guidance to achieve own and team targets and supports medium- to long-term objectives.
• Job Autonomy: Works with a high level of independence, making recommendations on methods and improvements and agreeing direction with superiors. Takes ownership for implementing agreed changes and ensuring consistent application across the team.
• LGT Competencies: Highly skilled in all LGT competencies and frequently acts as a resource and mentor for others in the team.
• Typically > 10 years of relevant professional experience.

Transparency is important to us. That is why you will find everything that matters to us on our website - plus everything you should know about us before you meet us in person, open an account or apply for a job. That includes, for example, the history of the Princely Family, which is closely intertwined with our own.