Client Liaison & Admin Coordinator – Allied Health

Emble Allied Health; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team support

Quarterly team connection afternoons

Flexible working arrangements

Job summary

Emble Allied Health, a large private practice in Mill Park, Melbourne, seeks a Client Liaison Officer for full-time, Mon-Fri, 8:30am–4:30pm. Salary-based with super and leave loading. Support families and clinicians with administrative tasks and client services.

The role involves managing inquiries, invoicing, bookings and documentation to uphold confidentiality and high service standards within an allied health environment.

Qualifications

• At least 2 years experience in an administrative role.
• Current Working with Children Check and Police Check.
• Current Driver's Licence and access to a fully insured car.
• Eligibility to work in Australia.
• NDIS/Medicare knowledge is highly regarded.

Responsibilities

• Provide administrative support to Emble families and clinicians.
• Provide exceptional client service that exceeds client expectations.
• Assist clients in person and over the phone to discuss Emble’s services, policies and ethos/values.
• Manage and respond to general enquiries and referrals for therapy services, plus other inbound enquiries.
• Issue invoices and process payments (NDIS, Medicare, Private Health Insurance, etc.).
• Develop and maintain administrative records.
• Book, reschedule and manage initial consultations, therapy sessions and meetings.
• Organise and track client documentation with confidentiality and compliance.
• Maintain office stationery and ensure supplies are stocked.
• Ensure office cleanliness and hygiene standards.

Skills

Communication

Interpersonal skills

Multi-tasking

Confidentiality

Customer service

Job description

Emble Allied Health, a large private practice in Mill Park, Melbourne, seeks a Client Liaison Officer for full-time, Mon-Fri, 8:30am–4:30pm. Salary-based with super and leave loading. Support families and clinicians with administrative tasks and client services.

The role involves managing inquiries, invoicing, bookings and documentation to uphold confidentiality and high service standards within an allied health environment.