Client Intake & Access Navigator

Northern Rivers Community Legal Centre; Lismore City Council; On-site; AUD 60,000 - 70,000; Full time

Job summary

Northern Rivers Community Legal Centre in Lismore, NSW is seeking a motivated individual to act as an entry point for clients within the Legal and Tenancy Team. You will provide information on a wide range of matters and refer clients to appropriate services or to the Senior Intake Officer and/or Advocacy Team for further assistance.

You will also help improve how we work as our service model evolves. This role is based in Lismore on Bundjalung Country, and we value diversity and inclusion in

Qualifications

• Strong interpersonal skills and ability to build rapport.
• Effective communication to sensitively identify legal matters and client needs.
• Able to work well in a team and collaborate to solve problems.
• Courageous and resilient in challenging situations.
• Understand the barriers vulnerable people face in accessing legal services.

Responsibilities

• Provide information to clients on a wide range of matters and refer them to appropriate services or to the Senior Intake Officer/Advocacy Team for further assistance.
• Assist in offering a welcoming entry point to NRCLC and help improve service delivery as the model evolves.
• Support the intake process and ensure clients have a positive experience.
• Contribute to continuously improving ways of working within the Legal and Tenancy Team.

Skills

Interpersonal skills

Rapport building

Effective communication

Team collaboration

Autonomy under supervision

Job description

Northern Rivers Community Legal Centre in Lismore, NSW is seeking a motivated individual to act as an entry point for clients within the Legal and Tenancy Team. You will provide information on a wide range of matters and refer clients to appropriate services or to the Senior Intake Officer and/or Advocacy Team for further assistance.

You will also help improve how we work as our service model evolves. This role is based in Lismore on Bundjalung Country, and we value diversity and inclusion in