Client Information Advisor - Flexible Hours

Legal Aid; Brisbane; Hybrid; AUD 59,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

36.25 hour full-time week

Novated leasing options

Annual rewards and recognition

Free confidential counselling

Job summary

Legal Aid Queensland is seeking a Client Information Officer to manage inbound calls, identify client needs, explain legal processes, and guide clients to appropriate services. You will complete training programs and contribute to knowledge bases while delivering high-quality information and referral support across the state.

The role focuses on frontline client service, with flexible work arrangements and a strong emphasis on cultural safety and assisting disadvantaged Queenslanders.

Qualifications

• Manage all incoming calls to identify customer requirements and respond accordingly.
• Provide information by telephone about legal processes and guidelines.
• Participate in training and skill development.
• Assist in improving information databases with feedback.
• Deliver outstanding client service by telephone or other means.

Responsibilities

• Handle inbound calls from clients to determine needs and guide them accordingly.
• Provide telephone information on legal processes and Legal Aid Queensland guidelines.
• Participate in call monitoring and training activities.
• Support updates to information databases with feedback on content and usage.
• Maintain a positive organisational image through excellent client service by phone.

Job description

Legal Aid Queensland is seeking a Client Information Officer to manage inbound calls, identify client needs, explain legal processes, and guide clients to appropriate services. You will complete training programs and contribute to knowledge bases while delivering high-quality information and referral support across the state.

The role focuses on frontline client service, with flexible work arrangements and a strong emphasis on cultural safety and assisting disadvantaged Queenslanders.