Client-Focused Service & Sales Coordinator

Spill Station Australia P/L; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career development

Competitive salary

Employee assistance program

Professional learning and development

Sustainability and diversity

Job summary

Exide Technologies in Bankstown is seeking a motivated Sales Coordinator to support day-to-day operations at our Bankstown site. You will assist with sales coordination, service scheduling, and customer enquiries to ensure accurate order processing.

Reporting to the National Service Manager, you will coordinate quotes, shipping, and service tickets, while maintaining strong internal and external relationships and driving continuous improvement in our processes.

Qualifications

• 5+ years of sales/service coordination in an industrial setting.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proactive team player with a can-do attitude.
• Experience using Oracle ERP; MS Office proficiency.

Responsibilities

• Coordinate day-to-day scheduling for service technicians.
• Handle quotes, purchase orders, and sales documents.
• Manage orders from quote to delivery and invoicing.
• Resolve customer issues and escalate as needed.
• Support general office duties and maintain customer relations.
• Collaborate with sales, delivery, logistics, and finance for smooth handovers.

Skills

Sales coordination

Administration

Customer service

Oracle ERP

Microsoft Office

Education

2 A-levels

Tools

Oracle ERP

Microsoft Office

Job description

Job Description

IP.Glass is a world‑class provider of enterprise networking, network security, and cyber security services.

Key Responsibilities:

Office, Administration & Resources

• Manage day‑to‑day office operations, facilities, and supplies
• Liaise with building management on maintenance, access, parking, and amenities
• Maintain staging room equipment and consumables
• Organise travel, accommodation, catering, and internal events
• Manage company merchandise inventory, procurement, and distribution
• Receive, stage, pack, and coordinate delivery of client hardware
• Track deliveries and follow up with couriers and partners

Inventory & Asset Management

• Maintain accurate records of client and internal hardware
• Manage RMA processes with vendors and clients
• Ensure hardware is logged, stored, issued, and returned per internal processes

Internal Sales & Customer Support

• Provide internal sales and pre‑sales support
• Prepare and manage quotes, purchase orders, and sales documentation
• Coordinate pricing, availability, and lead times with vendors
• Track orders from quote through delivery and invoicing
• Manage sales and service requests via the ticketing system
• Act as the primary point of contact for order‑related customer enquiries
• Ensure clear handover between sales, delivery, logistics, and finance

Why Join Us? Southern Cross Austereo (SCA) is Australia’s leading media company, home of the iconic Triple M & HIT networks, and Australia’s #1 podcast network, LiSTNR. We're shaping the future of Australia’s audio landscape and need passionate, high‑performing talent to help us entertain, inform, and inspire—anytime, anywhere. Join our SCA Digital Sales team, where your success is at the heart of everything we do. What does your day to day look like? Support the Digital Sales Team with timely and detailed administrative assistance. Ensure client satisfaction by handling inquiries, requests, and supporting client activity and reporting. (i.e. bookings, material, rates, and research). Act as a key contact in the Account Manager’s absence to maintain seamless client service. Provide support to the wider team to foster collaboration and ensure smooth office operations. What you’ll need: We’re not focused on specific experience - this could be an entry‑level role for the right person! What matters most is attention to detail, strong organizational skills, and a customer‑focused mindset. If you’re a great communicator who enjoys supporting a team, solving problems, and keeping things running smoothly, you’ll fit right in. A go‑getter attitude is key - we want someone who’s ready to dive in, make an impact, and have fun while doing it!

• 9 Day fortnight trial to support your work life balance
• Training and development opportunities to help you grow in your career
• Wellbeing Perks – Extra leave for your birthday and volunteering, plus free and discounted concert and footy tickets.
• Enjoy free coffee and treats in the office!
• Industry‑leading Paid Parental Leave – 20 weeks paid leave for the primary carer, with a gender‑neutral policy.
• Salary Packaging – Access novated leasing and exclusive discounts on top brands and gyms.
• SCA GIGs – Our internal talent development program helps you cross‑skill and grow within SCA.
• Award‑winning culture that values your unique self, fosters creativity, and supports your career growth.

Southern Cross Austereo (SCA) is an equal opportunity employer committed to diversity, inclusion, and fair hiring. We welcome talent from all backgrounds and ensure a workplace where everyone feels valued and respected. SCA is committed to providing an inclusive recruitment process. If you require any accommodations during your interview, please let us know. We’re happy to support your needs to ensure a fair and comfortable experience. Reach out for assistance.

Want to be part of a dynamic media company where your work directly impacts regional success across TV and digital channels? Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market‑leading presence across television, audio, publishing and digital.

Seven West owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au; LiSTNR; the Hit and Triple M radio networks; The Nightly; The West Australian; The Sunday Times; and PerthNow.

We are currently looking for a motivated Sales Coordinator to join our vibrant and supportive team in Bankstown. The Sales Coordinator will report to our National Service Manager, providing efficient support for the day‑to‑day operations at our Bankstown warehouse, in a highly structured and organised manner.

What will your daily responsibilities include in this role?

• Undertake administration and customer service tasks across multiple functions: sales (both Motion and Energy Solutions), service and warehouse operations for the Bankstown site which include (but are not limited to):
• Effective management of day‑to‑day scheduling requirements for a team of Service Technicians; allocating jobs and using a PC‑based electronic reporting program for quoting and reporting purposes.
• Communicating with customers on the scheduling of jobs and providing job status updates, ensuring all service jobs are completed on time and to the customers’ requirements.
• Managing the order entry process from quote to despatch whilst ensuring open communication with both internal and external customers.
• Resolving customer complaints and escalating in a timely manner where necessary.
• General office duties; meet and greet visitors, answering phones and directing enquiries to the appropriate team/person.
• Build strong customer relations (both internal and external) whilst enhancing the reputation of Exide Technologies as an ethical supplier of quality products.
• Work always to foster a culture of collaboration and continuous improvement.

What we are looking for:

• 5+ years’ proven sales and service coordination/administration experience in an industrial environment.
• Accuracy and strong attention to detail.
• Exceptional written and verbal communication skills.
• A ‘can do’ attitude and be a positive team player.
• Experience using Oracle ERP system, preferred but not essential.
• Proficient in Microsoft Office Word, PowerPoint, Excel, and Outlook.

General information

Reference

Job title SALES COORDINATOR M/F

We offer

• Career development in a global organisation with international growth pathways
• Competitive salary, including participation in the annual incentive plan
• Employee assistance program
• Service recognition program
• Professional learning and development opportunities
• A dynamic, future‑focused workplace committed to sustainability, diversity, and continuous improvement

Job location Australia, BANKSTOWN

Location 135 Nancy Ellis Leebold Drive, Bankstown NSW

Candidate criteria

Minimum level of education required 2- A-levels

Minimum level of experience required 6-10 years