Client-Focused Legal Support Officer

Location: Orange, NSW, AU, 2800 #job-location.job-location-inline { display: inline; }; Orange City Council; On-site; AUD 87,000 - 95,000; Full time

Job summary

Legal Aid NSW in Orange is seeking a Legal and Client Support Officer to provide clerical support and serve as the first point of contact for clients seeking help with a legal problem. Based in the Orange office, you will work in a busy, client-focused environment with varying daily tasks.

This temporary role offers potential to become ongoing and involves reception, telephone enquiries, accurate client/matter information, and clear information about services.

Qualifications

• Organised, adaptable and service-focused professional who communicates clearly with people from diverse backgrounds.
• Manage competing priorities in a high-volume environment and stay calm when handling complex enquiries.
• Collaborative worker who uses technology confidently, exercises sound judgement and supports clients and colleagues.

Responsibilities

• Provide high-quality clerical and administrative support to legal staff and clients as a first point of contact.
• Assist with reception and telephone enquiries and maintain accurate client and matter information.
• Support the day-to-day delivery of legal services.

Skills

Organised

Adaptable

Service-focused

Clear communicator

Collaboration

Job description

Legal Aid NSW in Orange is seeking a Legal and Client Support Officer to provide clerical support and serve as the first point of contact for clients seeking help with a legal problem. Based in the Orange office, you will work in a busy, client-focused environment with varying daily tasks.

This temporary role offers potential to become ongoing and involves reception, telephone enquiries, accurate client/matter information, and clear information about services.