Legal and Client Support Officer

Legal Aid NSW; Orange City Council; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible Working

Professional Growth

Wellbeing

Job summary

Legal Aid NSW in Orange is seeking a diligent Legal and Client Support Officer to provide clerical and administrative support to legal staff and clients. You will be the first point of contact, manage client and matter information, and help direct inquiries to the right services.

Based in the Orange office, you will work in a busy, client‑focused environment with varied tasks, temporary with the possibility of becoming ongoing, and contribute to fairer outcomes across NSW for people seeking

Qualifications

• Organised, adaptable and service-focused professional who communicates clearly and respectfully with people from diverse backgrounds.
• Ability to manage competing priorities and maintain accuracy in a high-volume environment.
• Collaborative, tech-confident, uses sound judgement and provides practical, professional support.

Responsibilities

• Provide reception and telephone enquiry support to clients and staff.
• Maintain accurate client and matter information in the system.
• Explain Legal Aid NSW services clearly and assist with day-to-day delivery of legal services.

Job description

• Make a meaningful difference for clients and communities in Orange.
• Salary range $87,199.00 - $95,482.00 + Superannuation
• Temporary role with possibility to become Ongoing

About Legal Aid NSW

We stand beside people when they need it most.

At Legal Aid NSW, fairness isn't just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.

Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the Role

As a Legal and Client Support Officer, you will provide high-quality clerical and administrative support to legal staff and clients while serving as an important first point of contact for people seeking help with a legal problem.

Based in our Orange office, you will work in a busy, client-focused environment where no two days are the same. You will assist with reception and telephone enquiries, maintain accurate client and matter information, provide clear information about Legal Aid NSW services, and support the effective day-to-day delivery of legal services.

This is a temporary opportunity with the possibility of becoming ongoing.

About You

You are an organised, adaptable and service-focused professional who communicates clearly and respectfully with people from a wide range of backgrounds. You can manage competing priorities, maintain accuracy in a high-volume environment and remain calm when responding to complex enquiries or challenging situations.

You work collaboratively, use technology confidently, exercise sound judgement and take pride in providing practical, professional support that creates a positive experience for clients and colleagues.

About Orange

Orange offers the best of regional living, combining a welcoming community with an easy commute, excellent local amenities and a vibrant food and wine culture. Surrounded by beautiful parks, gardens and countryside, it is a place where you can build a rewarding career while enjoying more time for life outside work.

Join our Orange office and make a meaningful contribution to clients and communities across the Central West.

You Belong Here

Here, every role has purpose.

Whether you're delivering frontline legal services or strengthening our organisation from behind the scenes, you'll help create fairer outcomes for the people across NSW.

We're building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You'll love our:

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth - as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing - with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia
• Undertake relevant pre-employment checks such as, Criminal Record Check, and Conduct Service Check

Closing Date: 24 November 2026 at 11.59pm

For recruitment enquiries, accessibility support and recruitment adjustments, please contact Emma‑Louise McTigue at ******@legalaid.nsw.gov.au or call the Talent Acquisition team on 02 9134 9***.

To find out more about adjustments in NSW Government, visit Adjustments for individual needs | NSW Government.

For role specific enquiries, contact **********@legalaid.nsw.gov.au

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

Head to our Careers Page to discover more about working at Legal Aid NSW, our recruitment process, and how you can champion fairness, empower communities and build your career.

And connect with us on LinkedIn, Facebook and Instagram.

We look forward to receiving your application!