Client Experience & Program Coordination (Flexible Remote Role)

Brightside Collective; City of Melbourne; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Flexible scheduling

Onboarding & training

Professional support

Job summary

Brightside Collective is seeking a Client Experience & Program Coordinator for a flexible, remote role that suits individuals who value organisation, strong communication, and the ability to work autonomously within a structured environment.

You’ll contribute to a structured online program, manage communications and follow established workflows, and maintain accurate records while using simple digital tools to stay organised.

Qualifications

• Experience in administration, customer-facing or coordination roles.
• Ability to follow structured processes and document activities.
• Strong communication and self-motivation in a remote setting.

Responsibilities

• Support communication and coordination within a structured online program.
• Manage follow-up activities using established processes.
• Adhere to guided systems and workflows.
• Maintain accurate records and organised communications.
• Use simple digital tools to stay organised.
• Participate in ongoing learning and professional development.

Skills

Administration

Customer service

Client support

Team coordination

Operations support

Business ownership

Education/training environments

Job description

Client Experience & Program Coordination (Flexible Remote Role)

About the Role

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work autonomously within a structured environment.

You may already have valuable professional and life experience behind you and be looking for a role that offers greater flexibility, ongoing growth, and meaningful involvement aligned with your current lifestyle and goals.

This role is best suited to individuals who bring previous professional, administrative, customer-facing, business, or coordination experience and who are confident managing responsibilities within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

About Brightside Collective

At Brightside Collective, we value flexibility, continuous learning, professional growth, and creating positive outcomes through consistent action.

We believe experience matters. Many successful individuals bring strong communication skills, practical life experience, and a willingness to learn and contribute within a supportive and structured framework.

Our culture encourages personal responsibility, consistency, and a positive approach to learning new skills while working towards meaningful goals.

Key Responsibilities

• Supporting communication and coordination activities within a structured online program environment
• Managing communication and follow-up activities using established processes
• Following guided systems and step-by-step workflows
• Maintaining accurate records and organised communication activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing learning and professional development opportunities

Who This Role Suits

You may be a professional with experience in:

• Administration
• Customer Service
• Client Support
• Team Coordination
• Operations Support
• Business Ownership or Management
• Education or Training Environments

You’ll likely enjoy this role if:

• You value flexibility while appreciating structure and clear direction
• You are self‑motivated and comfortable working autonomously
• You communicate confidently and professionally
• You are organised and able to manage your own schedule effectively
• You are comfortable using online communication tools
• You enjoy learning, growing, and applying new skills in a practical environment
• You appreciate working within established systems and processes

Additional Information

• Applicants must currently reside in Australia or New Zealand
• Flexible scheduling within a structured framework
• Approximate commitment of 10-15 hours per week
• Results‑oriented compensation structure
• Ongoing onboarding, training, and professional support

Important to Note

• This role operates within a flexible, autonomous working structure
• The position follows established systems, processes, and support frameworks
• Previous professional, business, administrative, customer service, or coordination experience is highly regarded
• We are seeking applicants interested in a long‑term professional pathway
• Success in this role is supported by consistency, communication, and a willingness to learn