Client Experience Officer

Perks; Adelaide; On-site; AUD 38,000 - 52,000; Part time

Benefits offered by this job

Competitive salary package

Flexible working arrangements

Training and development opportunities

Wellbeing programs

Volunteer opportunities

Regular social and networking events

Job summary

Perks is a leading mid-tier accounting and wealth advisory firm in Australia. The Client Experience Officer role is a permanent part-time position focused on front-of-house activities, client interactions and process improvements to enhance our service delivery.

Based in Adelaide, this role offers flexible working arrangements, supportive team culture and opportunities for development while delivering outstanding customer service.

Qualifications

• Experience in Accounting or Financial industry is desirable (not essential).
• Front-of-house experience in Hospitality, Tourism, or Events would be beneficial.
• Proven ability to communicate with a diverse range of individuals.
• Proficient in Microsoft Office.

Responsibilities

• Customer Service Excellence: Handle corporate reception, front desk duties, and internal/external communications.
• Administrative Support: Manage inbound/outbound mail, email, and phone queries.
• Event Support: Assist with the coordination of Client and staff events.
• Operations: Oversee day-to-day operations by managing inventory and ordering office supplies.
• Stakeholder Management: Build and maintain relationships internal & external stakeholders

Skills

Microsoft Office

Communication skills

Interpersonal skills

Attention to detail

Multi-tasking

Tools

Microsoft Office

Job description

About Us

Perks is recognised as one of the largest, privately-owned mid-tier accounting and wealth advisory firms in Australia. The Perks Team works towards its vision of helping people and private businesses to grow and prosper, preparing for what comes next.

Perks has experienced rapid growth since its establishment in 1981, now proudly counting over 250 Team Members within the firm. Perks prides itself on its strong cohesive culture and development of future leaders and continues to invest in the systems, skills and growth opportunities that support its people and the work they do.

Why This Role Could Be Perfect for You

Join our fun, supportive and hard working Client Experience team where each day offers a new challenge to showcase your customer-service skills. You'll need to be proactive and capable of juggling multiple tasks to enhance our customer experience. This is a permanent part-time role and will be ideal for someone with prioritisation skills and keen attention to detail.

The Client Experience Officer plays a crucial role in supporting our firm's goals through front-of-house activities, process optimisation, supplier management, and facilitating Client interactions.

Key Responsibilities

• Customer Service Excellence: Handle corporate reception, front desk duties, and internal/external communications.
• Administrative Support: Manage inbound/outbound mail, email, and phone queries.
• Event Support: Assist with the coordination of Client and staff events.
• Operations: Oversee day-to-day operations by managing inventory and ordering office supplies.
• Stakeholder Management: Build and maintain relationships internal & external stakeholders

What We Are Looking For

We are looking for an approachable and friendly individual with a passion for delivering outstanding customer service. Interpersonal skills are essential, including the ability to communicate with a diverse range of individuals.

• Proficient in Microsoft Office
• Proven ability to work effectively under pressure with competing priorities and deadlines
• A quick learner who can adapt to new technology and concepts
• Professional demeanour and presentation
• Excellent verbal and written communication skills
• Experience within the Accounting or Financial industry is desirable (not essential)
• Front-of-house experience in Hospitality, Tourism, or Events would be beneficial

What's In It For You

At Perks, we're committed to helping our people succeed both professionally and personally. If you value strong relationships, teamwork, and personal growth, you'll feel right at home here. Alongside meaningful work and ongoing support, you'll enjoy:

• Competitive salary package with annual review process.
• Flexible working arrangements.
• Training and development opportunities.
• Wellbeing initiatives including wellness programs and access to professional counselling.
• Opportunities to contribute to the broader community (e.g., volunteering).
• Regular social and networking events.