Client Experience Lead, Private Wealth

Westpac Group; Sydney; Presencial; AUD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Leave options: Culture, Lifestyle and 

Learning and development opportunities

Volunteer/community involvement

Descripción de la vacante

Westpac Group in Sydney is seeking a Client Experience Manager within Private Wealth to lead campaigns, content, thought leadership programs and client engagement initiatives for high net worth clients.

You'll collaborate with leaders across Private Banking, Global Investment Services, Online Share Trading and Brand & Marketing to shape customer journeys, translate insights into actions and deliver experiences that deepen client relationships while balancing growth and risk.

Formación

• Experience delivering customer experience, marketing or brand initiatives in a complex environment.
• Strong communication and storytelling skills with experience developing client facing content and campaigns.
• Ability to translate customer insights and performance data into meaningful recommendations and actions.
• Strong project coordination skills and the ability to manage multiple initiatives simultaneously.
• A collaborative approach with the ability to influence and build relationships across diverse stakeholder groups.

Responsabilidades

• Create and deliver campaigns, content and client engagement initiatives for high net worth clients.
• Shape customer journeys, uncover insights from feedback and performance data.
• Deliver experiences that build stronger client relationships across Private Banking, Global Investment Services, Online Share Trading and Marketing.

Conocimientos

Customer experience

Marketing campaigns

Storytelling

Stakeholder management

Descripción del empleo

Westpac Group in Sydney is seeking a Client Experience Manager within Private Wealth to lead campaigns, content, thought leadership programs and client engagement initiatives for high net worth clients.

You'll collaborate with leaders across Private Banking, Global Investment Services, Online Share Trading and Brand & Marketing to shape customer journeys, translate insights into actions and deliver experiences that deepen client relationships while balancing growth and risk.