Client Experience & Growth Lead (Luxury Auto)

Colgate Palmolive; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Inclusive and sustainable environment

Health & well-being initiatives

Job summary

Polestar Australia is seeking a Customer Engagement Advisor to deliver exceptional omnichannel customer service across phone, email, live chat and social media, while supporting service partners. The role focuses on creating a seamless luxury experience at every touchpoint and transitions to permanent full-time after six months based on performance.

You will build relationships with customers during the buying process, log interactions in the CRM, respond to social media, and collaborate with

Qualifications

• Experience in Automotive OEM or luxury automotive retail is advantageous.
• Strong verbal and written communication skills.
• Experience with phone, email case management and admin tasks.
• Familiarity with live chat, social media, and tech skills.
• Knowledge of EV tech and Salesforce/Genesys is beneficial.

Responsibilities

• Support customers via omnichannel on product, system, legislation troubleshooting and escalations.
• Provide system and technical support and handle general inquiries.
• Assist with month-end and year-end payroll obligations and related tasks.
• Build reports and reconcile payroll aspects, ensuring SLAs are met.
• Engage with clients to ensure smooth payroll processing and escalation handling.

Skills

Automotive OEM experience

Luxury automotive retail

Excellent communication

Phone and email handling

Social media proficiency

CRM familiarity

Salesforce CRM

Genesys phone systems

Microsoft Office

Tools

Salesforce CRM

Genesys

Microsoft Office

Job description

Polestar Australia is seeking a Customer Engagement Advisor to deliver exceptional omnichannel customer service across phone, email, live chat and social media, while supporting service partners. The role focuses on creating a seamless luxury experience at every touchpoint and transitions to permanent full-time after six months based on performance.

You will build relationships with customers during the buying process, log interactions in the CRM, respond to social media, and collaborate with