Client Relations Representative

Hallmark Finance Ltd.; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Certainty Wealth is hiring a Client Relations Representative on the Gold Coast to support Aussie families in building a better financial future. You will be a key contact, ensuring clients feel informed, supported and valued throughout their journey, while coordinating with internal teams for a seamless experience.

Your role focuses on building relationships, handling enquiries with care, and proactively following up on outstanding matters.

Qualifications

• Experience in customer service, client relations or administration.
• Experience in property or finance is a bonus.
• Great attitude, positive work ethic and teamwork.

Responsibilities

• Build and maintain strong client relationships.
• Respond to client enquiries and provide exceptional service.
• Proactively follow up on outstanding client matters.
• Collaborate with internal teams for a smooth client experience.
• Maintain accurate client records and update CRM systems.
• Identify opportunities to improve the client experience.

Skills

People person

Excellent communication

Positive attitude

Organised

Proactive

Job description

Want to help Aussie families build a better financial future whilst working in a FUN, professional and supportive team?

We are looking for a motivated and enthusiasticClient Relations Representativewho loves helping people and delivering exceptional customer service!

Our vibrant family business, Certainty Wealth, has grown significantly over the past 16 years and now operates on a national scale. We’re proud to help hardworking Aussie families build wealth through property investment. We love the team we’ve built and take pride in our work hard, play hard culture, regular social events and celebrating our wins together!

About the Role:

As our Client Relations Representative, you’ll be a key point of contact for our clients, ensuring they feel supported, informed and valued throughout their journey with Certainty Wealth.

Working closely with our internal teams, you’ll build strong client relationships, manage enquiries and ensure a seamless client experience.

Key Responsibilities:

• Building and maintaining strong client relationships.
• Responding to client enquiries and providing exceptional customer service.
• Proactively following up on outstanding client matters.
• Working with internal teams to ensure a smooth client experience.
• Maintaining accurate client records and updating CRM systems.
• Identifying opportunities to improve the client experience.

About You:

Ideally, you’ll have experience in customer service, client relations or administration. Experience in property or finance is a bonus, but a great attitude is what matters most!

• A natural people person who loves building relationships.
• Excellent communication skills and a confident telephone manner.
• A positive attitude and strong work ethic.
• Highly organised with great attention to detail.
• Proactive, motivated and able to manage competing priorities.
• Confident using computer systems and learning new processes.
• A team player who takes ownership and gets things done.