Client Engagement Partner

Cancer Care; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

5 weeks annual leave pro-rata

Professional development programs

Employee recognition programs

Employee referral bonuses

24/7 Employee Assistance Program

Job summary

Cancer Care Associates (CCA) is looking for a Client Engagement Partner to strengthen relationships with GPs, specialists and public health stakeholders, focusing on Sunshine Coast Buderim and Taringa centres. You will drive referral pathways and act as the face of CCA, promoting services and coordinating with clinicians.

The role requires on-the-road engagement, strong communication skills, and experience in healthcare relationship management.

Qualifications

• Proven experience in a healthcare or referrer engagement role, preferably in oncology or a similar field.
• Strong interpersonal and communication skills with the ability to engage diverse stakeholders.
• Able to work autonomously and on the road, travelling between centres.

Responsibilities

• Build and maintain relationships with GPs, specialists, and clinic staff for Sunshine Coast (Buderim) and Taringa centres.
• Serve as primary contact for referrers and coordinate with CCA doctors and staff.
• Identify opportunities to strengthen engagement and referral pathways.
• Deliver updated collateral and promote CCA services during visits.
• Collaborate on strategic initiatives tailored to specific tumour streams.
• Introduce CCA doctors to MDTs to enhance collaboration and referrals.
• Schedule in-person meetings with referrers and doctors to discuss services and patient pathways.
• Track engagement activities and report outcomes through the CRM system.
• Provide management with regular updates on trends and challenges.

Skills

Healthcare relationship mgmt

Account management

Business development

Oncology exposure

Tools

CRM system

Job description

Great opportunity to work with the Australian HR Employer of Choice Finalist (100-999 employees).

Drive strong healthcare partnerships that improve cancer care access for our patients.

Cancer Care Associates (CCA) is an Australian-owned and operated oncology services provider, dedicated to delivering affordable, integrated cancer care to both metropolitan and regional communities. With a commitment to evidence-based treatment and a multidisciplinary team approach, CCA stands at the forefront of private oncology in Australia where the patient always comes first. We provide specialist cancer care services that prioritise exceptional clinical outcomes and patient experience.

As a Client Engagement Partner, you’ll be the vital link between our doctors and the wider healthcare community building trusted relationships with GPs, specialists, and public health stakeholders to ensure seamless patient referral pathways. Working primarily on the road, this role involves visiting healthcare providers primarily for our Sunshine Coast (Buderim) and Taringa centres, to ensure effective communication, engagement, and collaboration for patient referrals. You will be the face of CCA, fostering trust and promoting our services to maximise patient care outcomes.

Key responsibilities:

• Build and maintain strong relationships with GPs, specialists, and clinic staff, primarily for our Sunshine Coast (Buderim) and Taringa centres.
• Act as the primary point of contact for referrers, addressing inquiries and facilitating clear communication with CCA doctors and staff.
• Identify opportunities to strengthen engagement and referral pathways with new and existing referrers.
• Conduct regular clinic visits, deliver updated collateral, and promote CCA’s services.
• Collaborate on strategic initiatives tailored to specific tumour streams.
• Actively connect and introduce CCA doctors to relevant multi-disciplinary teams (MDTs) to encourage collaboration and strengthen referral pathways.
• Schedule and conduct in-person meetings with referrers and our CCA doctors to discuss services, patient pathways, and assist in the planning and execution of forums, events, and dinners targeted at referrers.
• Regularly track and report on engagement activities, including clinic visits, meetings, and event outcomes through the CRM system.
• Provide regular updates to management, highlighting trends, challenges, and areas for improvement.

Who You Are:

• Proven experience in a healthcare or referrer engagement role, preferably in oncology or a similar field.
• Background in customer-facing roles, with demonstrated success in relationship management.
• Strong organisational and time-management skills, with the capacity to prioritise effectively while on the road.
• Demonstrated ability to organise and prioritise work around competing deadlines and workloads.
• Strategic thinker with the aptitude to identify opportunities and create actionable plans.
• Positive, enthusiastic, and ‘can-do’ attitude.
• Collaborative team player who shares information and assists colleagues to achieve team goals and outcomes.

What You Bring:

• Proven experience in healthcare relationship management, account management, or business development, ideally in oncology or a related field.
• Exceptional interpersonal and communication skills.
• Strong organisational skills and work autonomously on the road.
• A strategic mindset with the ability to convert opportunities into results.

What We Offer:

• 5 weeks annual leave pro-rata for all new starters prior to 1 January.
• Access to professional development programs, supporting career growth – including town halls, monthly lunch & learn sessions, and all-company Conference.
• Collaborate with friendly teams, focused on delivering top-quality care for patients and one another.
• Growing list of initiatives – currently including Quarterly Recognition Awards and Employee Referral Bonuses.
• 24/7 Access to Employee Assistance Program.

About Cancer Care Associates:

Cancer Care Associates (CCA) is a leading oncology provider in Australia, committed to delivering integrated, evidence-based cancer care. Our multidisciplinary teams of Doctors, Nurses, and Technicians work together to provide personalized care, ensuring that patients receive rapid access to treatment. With expansion plans across New South Wales, including new centres in Taree,

Miranda, and new development plans for Queensland which include our recently-opened Noosa site, and Caboolture, we are committed to making cancer care accessible and affordable across both metro and regional communities.

All applicants must comply with the relevant State Health Policy Directive, with immunisation and screening requirements based on role risk. CCA follows this to protect patients, staff, and visitors, especially immunocompromised individuals, from vaccine-preventable diseases.