Client Delivery Manager – Wealth Tech & Service Excellence

FNZ Services (NZ) Limited; Melbourne; In loco; AUD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and staff benefits

Private medical and life insurance

Collaborative, inclusive culture

Descrizione del lavoro

FNZ is seeking a Service Delivery Manager in Australia to oversee day-to-day service delivery for a portfolio of key clients. The role acts as the main liaison between clients and internal FNZ teams, ensuring SLAs are met and issues are resolved efficiently.

Based in Melbourne or Sydney, you’ll lead governance forums, manage escalations, and collaborate with Technology, Risk and Operations to enhance client outcomes and drive satisfaction.

Competenze

• Strong client relationship and stakeholder management skills.
• Experience in governing service delivery with SLAs and contracts.
• Proven ability to manage complex issues and drive outcomes.

Mansioni

• Act as day-to-day relationship manager for key clients with high service standards.
• Monitor SLAs and address service risks or breaches proactively.
• Chair client governance forums, service reviews and operational meetings.
• Serve as main escalation point for clients and drive issues to resolution.
• Coordinate incident and problem management across teams during major events.
• Build partnerships across Operations, Production Support, Risk and Technology to deliver client outcomes.
• Communicate clearly between clients and internal stakeholders; provide timely updates.

Conoscenze

Client relationship management

Stakeholder management

Service delivery excellence

Incident management

Governance

Cross-functional collaboration

Descrizione del lavoro

FNZ is seeking a Service Delivery Manager in Australia to oversee day-to-day service delivery for a portfolio of key clients. The role acts as the main liaison between clients and internal FNZ teams, ensuring SLAs are met and issues are resolved efficiently.

Based in Melbourne or Sydney, you’ll lead governance forums, manage escalations, and collaborate with Technology, Risk and Operations to enhance client outcomes and drive satisfaction.