Client Contracts Team Lead - Hybrid/Remote, Monthly Travel

Uniting; Newcastle; Hybrid; AUD 110.000 - 135.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Fitness Passport

Additional paid leave

Employee discounts

Zusammenfassung

Uniting NSW.ACT is seeking a Team Leader for the Client Contracts Team to lead a distributed workforce across Newcastle and Unanderra, with monthly travel to the alternate site, and to oversee the Client Contract Officers and Residential Support Officers.

This role emphasises governance, efficiency and compassionate service, ensuring accurate residency agreements, financial and regulatory compliance while driving continuous improvement.

Qualifikationen

• Minimum five years' experience in residential aged care.
• Experience leading teams in remote or hybrid environments.
• Experience in aged care administration, admissions, contractual docs or financial processes.
• Knowledge of aged care regulatory requirements and Medicare subsidy claims.
• Strong customer service supporting residents and families.
• Excellent attention to detail and documentation.
• Ability to manage competing priorities and deliver operational outcomes.
• Travel between Newcastle and Unanderra monthly; travel expenses covered.

Aufgaben

• Lead, manage and develop the Client Contract Officer team and Client Residential Support Officer, fostering a collaborative, accountable and high-performing team culture.
• Oversee the preparation, negotiation and issuance of Permanent Residential Aged Care Residency Agreements and associated bed movement documentation.
• Ensure admission and residency documentation is accurate, complete and finalised within required regulatory timeframes.
• Support financial and contractual discussions with residents and their representatives, including accommodation payments, payment methods and ongoing financial obligations.
• Oversee follow-up of accommodation payment arrangements, outstanding lump sums, resident fees and other account-related matters in collaboration with residents, representatives, Services Australia and internal Finance teams.
• Provide guidance and support to Service Managers and administrative teams regarding bed offers, vacancies, bed movements, admissions and financial or contractual requirements.
• Ensure processes, work instructions and documentation remain current and aligned with legislative requirements, organisational policies and disclosure obligations.
• Monitor team performance, workload allocation and service standards, ensuring operational objectives and deadlines are achieved.
• Lead, coach and develop a geographically dispersed workforce across Newcastle and Unanderra, maintaining engagement, communication and accountability across remote and hybrid working arrangements.
• Travel to the alternate site once per month to provide face-to-face leadership, coaching, team support and operational oversight.
• Build strong relationships with internal and external stakeholders to resolve complex enquiries and support effective service delivery.
• Identify and implement continuous improvement initiatives to streamline workflows, improve productivity, strengthen compliance and enhance the client experience.
• Champion the effective use of systems, technology and standardised processes to improve operational efficiency.
• Promote a culture of feedback, learning, professional development, safety and continuous improvement.

Kenntnisse

Team leadership

Stakeholder engagement

Remote/hybrid workforce leadership

Process improvement

Regulatory compliance

Ausbildung

Higher School Certificate or equivalent clerical/admin experience

Lean or Six Sigma training (highly regarded)

Tools

Lean Six Sigma tools

Jobbeschreibung

Uniting NSW.ACT is seeking a Team Leader for the Client Contracts Team to lead a distributed workforce across Newcastle and Unanderra, with monthly travel to the alternate site, and to oversee the Client Contract Officers and Residential Support Officers.

This role emphasises governance, efficiency and compassionate service, ensuring accurate residency agreements, financial and regulatory compliance while driving continuous improvement.