Client Concierge / Reception

Chamberlains Law Firm; Canberra; On-site; AUD 45,000 - 55,000; Full time

Job summary

Chamberlains Law Firm is seeking a Client Concierge to join the Business Support Team in Canberra. This entry-level role focuses on delivering professional client service and representing the firm daily as the first point of contact.

You will be part of our Business Support Team, handling reception, client enquiries, file/document administration, and meeting coordination while supporting lawyers as needed. A reliable, organised, people-oriented candidate will thrive.

Qualifications

• Entry-level position in law firm administration.
• Strong customer service background required.
• Reliable, adaptable and professional demeanor.
• Willingness to learn and support lawyers.

Responsibilities

• Reception and client enquiries
• File and document administration
• Meeting coordination
• General office support and assisting lawyers

Skills

Customer service

Reception

Organisational skills

Team player

Professionalism

Job description

Chamberlains Law Firm is currently seeking a Client Concierge to join our Business Support Team in Canberra. This is an excellent entry level opportunity into a professional office-based role. The Client Concierge supports our team and the client experience (more than just reception) and is a great fit for a team player who is adaptable, welcoming and reliable.

About the Firm

Chamberlains is a nationally recognised law firm with a strong reputation for delivering innovative and commercially focused legal solutions. With national offices across Canberra, Sydney, Newcastle, Perth and Brisbane, we support a broad client base ranging from individuals to SMEs to large corporates. We pride ourselves on our practical approach, strong internal culture, and commitment to developing our people. We will provide training to build your career in a firm that values initiative, consistent performance and innovation.

About the Role

This role is suitable for candidates looking for an entry level position into law firm administration. If you don't have experience working in an office environment but have a strong customer service background and are motivated to work in a professional service environment, we would encourage you to apply.

The successful candidate will be the first point of contact for our clients and will be responsible for representing the firm each day. Working as part of our Business Support Team, you will be delivering excellent and professional customer service. Every day in this role is different. You will be encouraged to learn valuable skills that can lead to future opportunities.

To be successful in this role, you need to be a genuine people person, reliable and organised with a high level of professionalism.

Some of your duties will include, but are not limited to:

• Reception and client enquiries
• File and document administration
• Meeting coordination
• General office support and assisting lawyers as required

We require this person to reliably fill this role in the office 5 days a week from 8:30am to 5:00pm.

What’s in it for you

• Paid wellbeing leave
• Supportive team, modern office
• Professional uniform
• Access to employee benefits programs
• Employee Assistance Program
• Supportive and collaborative team environment