Client Concierge - Customer Service Officer

D.A.N.S. Inhome Care; Dubbo; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Meaningful work

Supportive team culture

Job summary

DANS In Home Care is seeking a friendly, well-organised Client Concierge to be the welcoming face of our team. You will handle front-desk enquiries, provide administrative support, manage calls and correspondence, and help keep the office running smoothly for clients and staff in the Dubbo region.

The ideal candidate will be highly organised, enjoy helping people, and thrive in a busy, supportive environment with opportunities for growth and meaningful community care.

Qualifications

• Experience in reception, administration or customer service
• Experience in a fast-paced office environment
• Strong computer skills including Microsoft Office
• NDIS Worker Screening Check (or willingness to obtain)
• Current Driver's Licence

Responsibilities

• Welcoming clients, families, staff and visitors
• Answering phone calls and enquires; directing to the right team
• Providing administrative support and maintaining records
• Managing correspondence and filing systems
• Assisting with office projects and team initiatives

Skills

Customer service

Communication

Organisation

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

Client Concierge - Customer Service Officer

Reception & Administration Officer

Be the welcoming face of DANS In Home Care

At DANS In Home Care, we know that first impressions matter.

Whether it's a client walking through our doors, a family member calling with a question, or a team member needing support, we're looking for someone who can make people feel welcomed, valued and cared for from the very first interaction.

If you're organised, love working with people, enjoy variety in your day, and take pride in keeping things running smoothly, we'd love to hear from you.

Why DANS?

For more than 25 years, DANS In Home Care has been supporting people across Western NSW to live independently and comfortably in their own homes.

We're a local organisation built on genuine care, strong relationships and a commitment to making a difference in our community.

At DANS, you'll join a team that works hard, supports one another, celebrates wins together and genuinely enjoys what we do.

We're proud of our culture and are looking for someone who will become an important part of it.

What Does Success Look Like?

Success in this role means being the welcoming face and professional first point of contact for DANS In Home Care.

It's ensuring every visitor, client and caller receives a positive experience, while providing high-quality administrative support to the wider team.

It's keeping the office organised, managing competing priorities effectively, and supporting the day-to-day operations that help our services run smoothly.

Through professionalism, attention to detail and a genuine commitment to helping others, you'll play an important role in supporting both our team and the clients we serve.

About the Role

In our Reception & Administration role, you'll be the first point of contact for many of the people who interact with DANS.

You’ll play a vital role in creating a positive experience while providing administrative support that helps keep our office running smoothly.

No two days are exactly the same, which is perfect for someone who enjoys variety and being part of a busy, supportive environment.

What You'll Be Doing

Reception & Customer Service

• Welcoming clients, families, staff and visitors to our office
• Answering incoming phone calls and responding to enquiries
• Directing enquiries to the appropriate team members
• Creating a friendly, professional and welcoming environment
• Managing incoming and outgoing correspondence

Administration Support

• Providing administrative support across the organisation
• Preparing documents, reports and correspondence
• Maintaining accurate records and filing systems
• Assisting with data entry and general office administration
• Ordering and monitoring office supplies

Team Support

• Assisting the broader team with day-to-day administrative tasks
• Supporting office projects and initiatives
• Helping maintain efficient and organised office operations
• Building positive relationships with staff, clients and stakeholders

Why You'll Love Working Here

You're Never Doing It Alone

We're a supportive team that genuinely looks out for one another. When things get busy, people help. When there are wins, we celebrate them.

Variety Every Day

No two days are the same. One moment you might be helping a client, the next you're supporting the team behind the scenes.

Meaningful Work

Everything you do contributes to helping our clients receive the care and support they need.

Room to Grow

We're committed to helping our people develop their skills and build rewarding careers.

About You

We're looking for someone who:

• Loves working with people
• Has a warm and friendly personality
• Communicates confidently and professionally
• Is highly organised and reliable
• Has excellent attention to detail
• Enjoys working in a busy environment
• Can juggle multiple priorities with ease
• Is proactive and willing to help wherever needed
• Takes pride in providing outstanding customer service
• Brings positivity and energy to the workplace

Experience We'd Love to See

Highly Regarded

• Previous experience in reception, administration or customer service

• Experience in a fast-paced office environment
• Excellent organisational and problem-solving skills
• Experience working within healthcare, aged care, disability or community services (desirable)

Essential

• Strong computer skills, including Microsoft Office
• Current Driver's Licence
• NDIS Worker Screening Check (or willingness to obtain)

What's In It For You?

• Competitive salary
• Meaningful, purpose-driven work
• A welcoming and supportive team culture
• Ongoing learning and development opportunities
• Career growth within a respected local organisation
• The opportunity to make a genuine difference in your community

Ready to Join the DANS Team?

If you're someone who enjoys helping people, thrives in a team environment, and wants to be part of an organisation that genuinely cares, we'd love to hear from you.

Bring your personality, your organisational skills and your passion for helping others. We'll provide the support to help you succeed.

Apply today and become the welcoming face of DANS In Home Care.