Client Clinical Case Manager

Step Up Support Services; Ballarat; On-site; AUD 90,000 - 110,000; Full time

Job summary

Step Up Supports is seeking a Client Clinical Case Manager (Registered Nurse preferred) for a full-time role in Ballarat. You will provide clinical oversight for client medical management and support staff through complex situations in the community and home environments.

You’ll participate in a rotating after-hours roster, including one evening per week and rotating weekend coverage, working with clients, families and the broader support team to achieve positive outcomes.

Qualifications

• Must hold an RN qualification and be eligible to practice.
• Experience in disability support and complex case management is required.
• Ability to use project software and coordinate across teams.

Responsibilities

• Clinically manage clients with complex needs with compassion and sound judgement.
• Oversee health plans, wound care, and daily medication management.
• Collaborate with clients, families, stakeholders and support teams.
• Read client shift notes to understand real stories.
• Handle requests from staff, clients and stakeholders with solutions.
• Participate in after-hours roster, including one evening per week and rotating weekend coverage.
• Work directly with clients in community and home settings.
• Support quality outcomes, risk management and positive team culture.

Skills

Communication

Calm under pressure

Disability support experience

Complex case management

Tech-savvy / project software

Education

Registered Nurse (RN)

Tools

Project management software

Job description

Client Clinical Case Manager (Registered Nurse Preferred)

Full Time Role

At Step Up Supports, we’re an NDIS provider with 170+ staff, supporting clients in the community, at home, and in 24/7 accommodation. But here’s the twist: we’re not your typical buttoned-up office. We take our work seriously, not ourselves. That means this role is equal parts important, challenging… and sometimes very funny.

This isn’t a job for someone who likes watching the clock. One moment you’ll be reading shift notes, the next you’ll be supporting staff through a complex situation, and then you’ll be working directly with a client who reminds you why you took the job in the first place.

This role also includes participation in a rotating after-hours roster once trained, including one evening shift per week and one weekend roster allocation shared amongst colleagues. You will be expected to be available to assist with shifts on these days if needed.

This role is specifically suited for someone with medical qualifications (registered nurse) able to provide clinical oversight for client medical management.

What You’ll Be Doing

• Clinically managing clients with complex needs who require compassion, sound judgement and strong problem-solving skills
• Overseeing annual health plans, wound care plans, day to day medication management
• Working collaboratively with clients, families, stakeholders and support teams
• Reading client shift notes so you know the real story, not just the headlines
• Handling requests and challenges from staff, clients and stakeholders with solutions, not sighs
• Participating in the after-hours roster, including one evening per week and rotating weekend coverage
• Working directly with clients, because this isn’t just an office gig
• Supporting quality outcomes, risk management and positive team culture

Who You Are

• A natural people person who communicates well with just about everyone
• Confident, capable and calm when things get tricky
• Experienced in disability support and complex case management (you will need to be able to work in robust environments with behaviours of concern)
• Tech-savvy enough to use project software without rage-quitting
• Able to multitask, prioritise and problem-solve under pressureEquipped with a current NDIS Worker Screening Check
• Someone with a sense of humour because honestly, it helps around here

Why You’ll Love It Here

• Every day is different (in a good way)
• You’ll join a team that genuinely has your back
• You’ll get training, variety and opportunities to grow
• You’ll make a real difference in people’s lives
• There’s coffee, banter, teamwork and the kind of stories you’ll tell for years