Client Care Representative | Clinical Administration | FT – Toowoomba

Sonova; Toowoomba Regional; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bonuses

Employee discounts

Wellbeing program

Learning platform

Job summary

Sonova is recruiting a Client Care Representative for our Toowoomba hearing clinic. You will welcome clients, manage their experience, schedule appointments and provide admin support to clinicians. This role suits a detail-oriented, energetic professional who enjoys helping others in a patient-facing setting.

Permanent full-time, Monday to Friday, 8:30 am to 4:30 pm, with training and ongoing support. Competitive base salary with monthly performance bonuses and employee discounts across Sonova

Qualifications

• Face-to-face customer service experience in a retail or healthcare setting.
• Strong administration and data entry skills.
• Excellent communication and time management.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Efficiently managing the day-to-day operations of the clinics.
• Learning and competently using a range of software and applications.

Skills

Customer service

Administrative tasks

Scheduling

Communication

MS Office

Tools

CRM software

MS Office

Scheduling software

Job description

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Toowoomba, Australia

Client Care Representative | Clinical Administration | FT - Toowoomba

166309

Love interacting with people and providing 5-star customer service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have a great opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Toowoomba, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent full-time position working Monday to Friday 8:30 am to 4:30 pm.

If you're someone who enjoys combining admin with client service, loves building relationships and helping others, and is looking to grow with a supportive team, please read on.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes

Scheduling and confirming appointments for our clients

Providing administrative support to our Clinicians (Audiologists/Audiometrists)

Efficiently managing the day-to-day operations of our clinics

Learning and competently using a range of software and applications

What do you need to be successful in this role?

Prior experience in face-to-face customer service and administration

A passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self-motivation and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both our clinic and our clients

An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses

Salary packaging options

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values driven and people-centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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