Client Care Representative | Clinical Administration | Como & Nedlands

Sonova; Perth; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Base salary + monthly bonuses

Salary packaging options

Employee discounts on Sonova products

Job summary

Connect Hearing, part of Sonova, is seeking a dedicated customer service/admin professional for our hearing clinics in Como and Nedlands, WA. This is a permanent full-time role with a 5-day week (Mon–Fri, 9:00 am–5:00 pm) on a fixed roster across two locations.

You will greet clients, schedule appointments, support clinicians, and manage clinic operations including payments. Training and ongoing support are provided to ensure exceptional service to our predominantly older client base.

Qualifications

• Experience in face-to-face customer service and/or administration roles.
• Excellent communication and active listening skills.
• Strong organisational and time management abilities.
• Ability to work autonomously and as part of a team.
• Willingness to travel between Como and Nedlands locations on a fixed roster.

Responsibilities

• Welcome clients and manage their experience for positive outcomes.
• Schedule and confirm client appointments.
• Provide administrative support to clinicians (Audiologists/Audiometrists).
• Manage day-to-day clinic operations, including opening/closing procedures.
• Handle clinic phone line and shared email inbox.
• Process payments and billing accurately.
• Learn and competently use clinic software and applications.

Skills

Customer service

Administration

Communication

Resilience

Organization

Autonomy

Travel between locations

Job description

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In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Nedlands, Australia

165004

Love interacting with people and providing 5-star customer service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have a great opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinics in Como and Nedlands, WA.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent full-time position working 5 days per week, Monday to Friday 9:00 am to 5:00 pm on a fixed roster - 2 days in Como and 3 days in Nedlands.

If you're someone who enjoys combining admin with client service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.

Who are we?

At Connect Hearing, we believe better hearing helps people stay connected to the people, moments and experiences that matter most.

With more than 180 clinics across Australia, our teams support thousands of people every day to improve their hearing and quality of life. We combine expert hearing care with a genuine commitment to providing an exceptional client experience.

As part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing.

If you’re looking for a career where your work can make a real difference, we’d love you to join us.

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids
• Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.