Care Operations Coordinator

Visa Hunt; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision care

Training & development programs

Mentorship programs

Job summary

Cencora is seeking a motivated professional to join our customer operations team in Australia. You will coordinate standard and non-routine patient and customer support requests, ensuring timely resolution and consistent experiences across our services.

You will document cases, monitor workflows, and support access to services across multiple stakeholders. With 2+ years in related roles, you will help maintain data integrity, escalate complex issues, and drive process improvements to enable

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, or order management.
• Certification in customer service, patient access, scheduling systems, CRM systems, or healthcare administration preferred.

Responsibilities

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes.
• Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression.
• Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency.
• Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services.
• Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution.
• Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service.
• Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

Skills

Customer operations

Customer service

Case coordination

Service operations

Order management

Education

High School Diploma

Customer service / healthcare admin certification (preferred)

Job description

Cencora is seeking a motivated professional to join our customer operations team in Australia. You will coordinate standard and non-routine patient and customer support requests, ensuring timely resolution and consistent experiences across our services.

You will document cases, monitor workflows, and support access to services across multiple stakeholders. With 2+ years in related roles, you will help maintain data integrity, escalate complex issues, and drive process improvements to enable