Client Care Coordinator | Clinical Administration - Wollongong

Illawarra Rugby League; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging

Paid parental leave

Birthday leave

Staff discounts on Sonova products

Ongoing training and growth

Employee discounts hub

Wellbeing Centre & EAP

LinkedIn Learning access

Culture driven by people

Career development

Meaningful work

Job summary

Neurosensory’s Wollongong clinic is seeking a dedicated Client Care Coordinator to manage reception and admin duties, ensuring a welcoming experience for clients. This full-time role supports audiologists with scheduling, records, and inquiries in a busy clinic environment.

You will handle billing and basic device troubleshooting, working Monday to Friday from 8:30 am to 4:30 pm, with training provided and opportunities for growth within the company.

Qualifications

• Face-to-face customer service experience.
• Strong admin/clerical skills and attention to detail.
• Excellent communication and active listening abilities.
• Able to work autonomously and in a team environment.

Responsibilities

• Manage appointment scheduling for audiologists and reschedule when needed.
• Welcome clients to the clinic and update client records.
• Answer clinic phone calls and emails in a timely manner.
• Assist with client and doctor inquiries and documentation.
• Ensure accurate billing of appointments.
• Provide basic troubleshooting and servicing for hearing devices.

Skills

Client service

Administration

Communication

Time management

Tools

Microsoft Office

CRM software

Job description

Love connecting with people and creatinga great customer experience?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Looking for a role where the work you do makes a real difference?

We have a great opportunity for a dedicated and hands-on Customer Service/Admin professional to join the team at our hearing clinic in Wollongong, NSW as a Client Care Coordinator.

As the first point of contact for our clients, you’ll play an important role in creating a welcoming clinic experience while keeping day-to-day administration running smoothly and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent full‑time position, working Monday to Friday, 8:30 am to 4:30 pm.

If you're someone who enjoys combining admin with customer service, loves building relationships and helping others and is looking to grow with a supportive team, please read on.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

As part of Sonova, a global leader in innovative hearing care solutions, we’re connected to a worldwide team united by a shared purpose: helping people enjoy the delight of hearing.

If you’re looking for a career where your work can make a real difference, we’d love you to join us.

What will you be doing?

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Answering clinic phone calls and emails
• Assisting with client and doctor enquiries
• Accurate billing of appointments
• Providing basic troubleshooting and servicing for hearing devices
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Prior experience in face-to-face customer service and administration
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package
• Salary packaging options
• Paid parental leave
• Paid Birthday leave
• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people-centered culture
• Opportunity to grow and develop in your role and beyond
• A genuinely rewarding role with purpose and meaning

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