Client Advisor

Saint Laurent (Australia); Willoughby; On-site; AUD 40,000 - 60,000; Full time

Job summary

Saint Laurent in Australia seeks a Client Advisor to actively contribute to store sales and deliver a memorable, sophisticated experience to all clients. You will support the management team and colleagues while upholding our Maison values, image and standards.

You will build lasting relationships, identify client needs, drive personal sales, and work in a fast-paced luxury environment with a focus on exceptional service and fashion knowledge.

Qualifications

• Experience in fashion & luxury retail or hospitality.
• Excellent written, oral and listening English skills.
• Able to multitask in a fast-paced store.
• Strong interpersonal skills and a proactive attitude.

Responsibilities

• Contribute to store sales and KPI achievement.
• Provide outstanding client and after-sale service.
• Support management and colleagues while upholding Maison values.
• Cultivate a robust client portfolio.
• Help create personalized, timeless looks for clients.

Skills

Client service

Sales

English proficiency

Teamwork

Multitasking

Communication

Job description

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

For more information, please visit our website: http://www.ysl.com

ROLE

AClient Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

MISSION

Provide an outstanding client and after-sale service to all visitors and clients

Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

Cultivate a robust client portfolio to secure a proactive and growing business

Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture

Show a transparent and genuine attitude with the client and create a unique connection with them

Communicate in a professional and authentic way, with clients and colleagues

Effectively use all the available tools to optimize business opportunities

Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

Adhere to all company policies and operational procedures and follow them

PROFILE

A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality

Have personal taste and passion for the fashion culture, like to create personalized looks

Have a natural business mindset and an entrepreneurial spirit

Open-minded and looking for a company valuing audacity and authenticity

Strong team spirit to achieve common goals

At ease with using tools and applications, learns fast with new technologies

Motivation to work in a fast-paced environment, able to multitask & prioritize

Proactive, enthusiastic, & with a problem-solving attitude

Excellent written, oral & listening skills, in English and local language

Embrace change and see it as an opportunity to grow and develop

Requirement

Relevant sales experience preferably in fashion & accessories industry

Excellentinterpersonal and customer service skills with pleasant and outgoing personality

Strong sense of high-end fashion

Good command of spoken English

Experience in customer service / hotel industrywill also be considered

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.