Senior Client Advisor & Luxury Store Leader

LVMH; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Commission structure

Product discounts

Leadership training

Job summary

Louis Vuitton is seeking a Senior Client Advisor for the Crown Store in Melbourne. You will lead and mentor a high-performing team, shape client journeys, and drive commercial performance while embodying the brand’s luxury standards.

Successful candidates will excel in clienteling, relationships with VIP clients, and coaching colleagues to deliver exceptional service and sales outcomes.

Qualifications

• Leadership experience mentoring and coaching team members.
• Strong understanding of retail KPIs and profitability.
• Passion for building VIP client relationships and hosting exclusive appointments.

Responsibilities

• Elevate client experience and exceed expectations through personalised service.
• Mentor junior team members and drive a high performing store team.
• Lead by example to boost sales and store profitability.
• Represent the brand with professionalism in all client interactions.

Skills

Leadership

Business acumen

Clienteling

Operational knowledge

Communication

Proactive & agile

Job description

We Never Stop Dreaming. We Craft New Realities.

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Senior Client Advisor in our Crown Store, you'll be a leader in shaping unforgettable client journeys and driving exceptional performance. This is your opportunity to elevate the Louis Vuitton experience for both our clients and our team.

Job responsibilities

What's the opportunity?

Join our passionate retail team and become a mentor, a business driver, and a key contributor to the success of our iconic store. You will be a master storyteller, sharing the magic of Louis Vuitton while leading by example and fostering a high-performing team.

You'll:

• Elevate the client experience, exceeding expectations and building lasting relationships.
• Become a brand ambassador, inspiring passion for Louis Vuitton within the team and with clients.
• Drive sales and profitability through strategic clienteling and operational excellence.
• Mentor and coach junior team members, fostering a positive and supportive environment.

Profile

We are seeking a highly drivenSenior Client Advisorto bridge the gap between our Client Advisors and Management team. This elevated role suits someone with a strong leadership mindset who thrives in a fast-paced, dynamic environment. You will play a key part in shaping the client journey, driving commercial performance and mentoring the team. Beyond sales, you’ll build lasting client relationships, contribute to store strategy and bring operational excellence to every interaction.

Are you the one?

We're seeking individuals who possess the following:

• Leadership DNA: Proven experience mentoring and coaching team members, demonstrating leadership qualities.
• Business Acumen: A deep understanding of business KPIs, with the ability to drive sales and profitability.
• Clienteling Obsession: A passion for building relationships with VIP clients, hosting exclusive appointments, and representing the brand at the highest level.
• Operational Expertise: Strong knowledge of retail operations and procedures.
• Exceptional Communication: Impeccable communication and interpersonal skills, with the ability to manage escalations professionally.
• Proactive & Agile: A proactive mindset, with the ability to quickly learn and adapt to new challenges.

Ideally, you have:

• Leadership experience in a high-touch service environment.
• A proven track record of exceeding sales targets and building strong client relationships.
• A love for coaching others and progressing your leadership journey.

Additional information

The Louis Vuitton Advantage

Unlock unparalleled career growth in the world of luxury. As a Senior Client Advisor, you'll enjoy a generous commission structure, exclusive product discounts, and exceptional training to hone your leadership skills. For driven retail leaders seeking a new challenge, Louis Vuitton offers a fast-track pathway to management and global mobility, leveraging your expertise in a brand that invests in your success. If you are a passionate sales or retail leader, there is no better retail pathway than with Louis Vuitton.

Ready to lead the art of client experience?

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.