Client Advisor

BVLGARI; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Bulgari on the Gold Coast Pacific Fair Boutique is seeking a dynamic Client Advisor to deliver an elevated luxury shopping experience and drive sales of High Jewellery, High End watches, and related services.

Ideal candidates have at least 2 years in luxury jewellery or premium retail, strong clienteling and CRM skills, and a passion for delivering an exceptional client journey in a team environment.

Qualifications

• You are a clienteling and sales expert.
• Minimum 2 years' experience in luxury jewellery.
• Passionate about delivering an exceptional client journey.
• Experience in high-end retail or luxury hospitality.
• Warm, empathetic approach and ability to nurture client relationships.

Responsibilities

• Provide brand ambassador service and create memorable customer experiences.
• Drive sales for High Jewellery, High Watches and High End categories.
• Welcome clients, assess needs, provide customized advice and guide through the full sales process.
• Maximize sales opportunities and contribute to store KPIs.
• Collaborate with colleagues and comply with store standards and WHS.

Skills

Clienteling

Sales

CRM

Tools

CRM systems

Job description

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven Client Advisor to join our Gold Coast Pacific Fair Boutique.

Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to customers.

Job responsibilities

Client Experience & Service Excellence

• Accountable for High Jewellery (HJ), High Watches (HEW) & High End (HE) sales overall
• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after sale, complaint) grating an extraordinary service and never let the customer leave with bad impression.
• Understanding client’s needs and provide customized advice, guiding them through product discovery and the full sales process from welcome to packaging using appropriate selling techniques
• Contribute to the achievement of store sales targets and service KPIs by maximizing sales opportunities
• Collaborate with your colleagues as part of a dedicated and dynamic team, united in delivering excellence at every touchpoint
• Comply with WHS policies, procedures and programs implemented by Bulgari.

Client Relationship Management (CRM)

• Build and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Capture, update and use client data in CRM systems to support client development, follow-ups and personalized communication across different channels

Product Knowledge

• Develop and maintain in-depth knowledge of the products or services offered to provide accurate and helpful information to clients
• Ensure after-sales services are properly handled, including follow-ups and issue resolution, delivering a high level of client satisfaction
• Demonstrate passion and empathy for all our clients, continuously anticipate and exceed future desires

Operations, Compliance & Store Standards

• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
• Apply all compliance regulations and guidelines concerning client data and store operations
• Ensure that all front area of the shop is clean and products are displayed as per VM guidelines
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback and best practices

Profile

You are a clienteling and sales expert

You have min. 2 years experience in luxury jewellery

You are passionate about delivering an exceptional journey

You have experience within high end retail or luxury hospitality

You deliver a warm, empathetic, exceptional client experience with an entrepreneurial approach

You are excited about working as part of a team and the ability to nurture your own client relationships

Additional information

Bulgari is an equal opportunity employer.