Client Advisor

LVMH; Willoughby City Council; Remote; AUD 70,000 - 95,000; Full time

Job summary

Bulgari in Chatswood Hills (Chatswood Chase Boutique) is seeking an energetic Client Advisor to deliver an exceptional luxury shopping experience.

You will act as a Brand Ambassador, driving high-end sales and creating memorable interactions while maintaining impeccable service standards.

Qualifications

• Clienteling and sales expertise with luxury focus.
• Experience in luxury jewellery or watches preferred.
• Strong customer relationship and communication skills.

Responsibilities

• Accountable for HJ, HEW & HE sales overall.
• Welcome all clients entering the store with exceptional service and care.
• Understand client needs and provide customized advice through the full sales process.
• Contribute to store sales targets and KPIs by maximizing opportunities.
• Collaborate with colleagues as part of a dynamic team delivering excellence at every touchpoint.
• Comply with WHS policies and store procedures.

Skills

Clienteling

Luxury jewellery

Sales excellence

CRM

Job description

Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.

Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.

BVLGARI is looking for an energetic and highly driven Client Advisor to join our Chatswood ChaseBoutique.

Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to customers.

Job responsibilities

Client Experience & Service Excellence

• Accountable for High Jewellery (HJ), High Watches (HEW) & High End (HE) sales overall
• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after sale, complaint) grating an extraordinary service and never let the customer leave with bad impression.
• Understanding client’s needs and provide customized advice, guiding them through product discovery and the full sales process from welcome to packaging using appropriate selling techniques
• Contribute to the achievement of store sales targets and service KPIs by maximizing sales opportunities
• Collaborate with your colleagues as part of a dedicated and dynamic team, united in delivering excellence at every touchpoint
• Comply with WHS policies, procedures and programs implemented by Bulgari.

Client Relationship Management (CRM)

• Build and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Capture, update and use client data in CRM systems to support client development, follow-ups and personalized communication across different channels

Product Knowledge

• Develop and maintain in-depth knowledge of the products or services offered to provide accurate and helpful information to clients
• Ensure after-sales services are properly handled, including follow-ups and issue resolution, delivering a high level of client satisfaction
• Demonstrate passion and empathy for all our clients, continuously anticipate and exceed future desires

Operations, Compliance & Store Standards

• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
• Apply all compliance regulations and guidelines concerning client data and store operations
• Ensure that all front area of the shop is clean and products are displayed as per VM guidelines
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback and best practices

Profile

You are a clienteling and sales expert

You have min. 2 years experience in luxury jewellery

You are passionate about delivering an exceptional journey

You have experience within high end retail or luxury hospitality

You deliver a warm, empathetic, exceptional client experience with an entrepreneurial approach

You are excited about working as part of a team and the ability to nurture your own client relationships

Additional information

Bulgari is an equal opportunity employer.

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.

Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.