Client Account Mgmt Associate Director

Accenture; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

18 weeks parental leave

Career development program

Flexible Work Arrangements

International career opportunities

Family Inclusive Workplace

Job summary

Accenture in Sydney seeks a Client Account Management Associate Director to act as a trusted advisor to client executives, shaping business value and long-term partnerships. You will collaborate with business, product and technology teams to align solutions with client goals.

You will lead executive discussions, manage complex programs, and drive adoption, while identifying opportunities for expansion across services and transformation initiatives.

Qualifications

• Experience in client account management and executive stakeholder engagement.
• Strong strategic consulting and relationship-building skills with enterprise clients.
• Proven ability in program and project management across complex transformations.
• Knowledge of digital platforms, customer journeys, and business value realization.
• Experience working in consulting or professional services environments.

Responsibilities

• Act as strategic advisor to clients on priorities, operating models, engagement strategies, and adoption.
• Build and maintain relationships with client leaders to become a trusted partner across the account.
• Lead discovery workshops and executive discussions to understand objectives and growth opportunities.
• Collaborate with architects, analysts, delivery teams, and stakeholders to align solutions with goals.
• Identify opportunities to expand account value through new capabilities and services.
• Provide oversight for complex programs, ensuring delivery, risk mitigation, and outcomes.
• Advise on best practices, industry trends, and customer experience to maximize ROI.
• Support executive governance, steering committees, and strategic planning.
• Drive adoption, change management, and enablement to realize benefits.
• Coordinate cross-functional resources to resolve account challenges.
• Partner with sales and delivery teams on growth strategies and revenue opportunities.
• Review implementation approaches and operational impacts for alignment with objectives.
• Provide thought leadership across adjacent initiatives and transformation programs.
• Mentor team members and develop account management capabilities.
• Lead or support strategic account planning, business reviews, and value realization.

Skills

Client Account Management

Executive Stakeholder Management

Strategic Consulting

Relationship Building

Business Analysis

Program & Project Management

Account Growth and Business Develop

Value Realization and Client Success

Risk and Issue Management

Cross-Functional Leadership

Tools

Python

YAML

R

Job description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us atwww.accenture.com.

About the Role

As a Client Account Management Associate Director, you will serve as a trusted advisor to client executives, helping drive business value, account growth, and long-term strategic partnerships. You will work closely with business, product, and technology stakeholders to align solutions with client objectives, maximize platform adoption, and identify opportunities for innovation and expansion. This role combines relationship management, strategic consulting, program oversight, and commercial leadership to deliver measurable client outcomes.

Key Responsibilities

• Act as a strategic advisor to clients, providing guidance on business priorities, operating models, customer engagement strategies, and solution adoption.
• Build and maintain strong relationships with client business, product, and technology leaders, becoming a trusted partner across the account.
• Lead discovery workshops and executive discussions to understand client objectives, challenges, and growth opportunities.
• Collaborate with architects, business analysts, delivery teams, and client stakeholders to ensure solutions align with business requirements and strategic goals.
• Identify opportunities to expand account value through new capabilities, services, products, and transformation initiatives.
• Provide oversight and governance for complex programs, ensuring successful delivery, risk mitigation, and achievement of business outcomes.
• Advise clients on best practices, industry trends, operating models, and customer experience strategies to maximize return on investment.
• Support executive-level stakeholder management, including steering committees, governance forums, and strategic planning sessions.
• Drive client adoption, change management, and enablement activities to ensure successful realization of expected benefits.
• Serve as an escalation point for account issues and coordinate cross-functional resources to resolve challenges effectively.
• Partner with sales, account leadership, and delivery teams to develop account growth strategies and contribute to revenue opportunities.
• Review and validate implementation approaches, business processes, and operational impacts to ensure alignment with client objectives.
• Provide ongoing thought leadership and subject matter expertise to clients across adjacent initiatives and transformation programs.
• Mentor team members and contribute to the development of account management, consulting, and client engagement capabilities.
• Lead or support strategic account planning activities, including business reviews, growth planning, and value realization discussions.

Key Skills & Experience

Required

• Client Account Management
• Executive Stakeholder Management
• Strategic Consulting
• Relationship Building
• Business Analysis
• Program & Project Management
• Account Growth and Business Development
• Value Realization and Client Success
• Risk and Issue Management
• Cross-Functional Leadership

Preferred

• Experience in digital transformation, customer platforms, or enterprise technology programs
• Commercial and financial management experience
• Change Management and Adoption Strategy
• Knowledge of customer segmentation, product strategy, and customer lifecycle management
• Experience with Python, YAML, R, or data analytics tools
• Experience working with enterprise clients in consulting or professional services environments

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com