Client Account Manager - H&PS

Accenture Australia; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Structured career development program

Flexible work arrangements

Local and international career options

Family Inclusive Workplace™

Job summary

Accenture Australia is seeking a dynamic Client Account Manager to join our Public Service Practice in Canberra. You will drive client engagement, foster strategic relationships, and define, sell, and deliver innovative solutions for public service clients.

With 8+ years in or consulting to Public Service, you will lead cross-functional teams, manage accounts, and navigate procurement pathways while delivering value and growth.

Qualifications

• Minimum 8 years' experience working in or consulting to Public Service.
• Proven track record in business development with senior executives at client organisations.
• Exceptional communication and interpersonal skills for managing teams and relationships.
• Experience in strategy, solutioning, and delivery within consulting or professional services.

Responsibilities

• Drive client engagement and foster strategic relationships to deliver innovative solutions for public service clients.
• Lead cross-functional engagements to drive client expansion and align with business objectives.
• Take end-to-end accountability for defining, selling, and delivering tailored solutions.
• Build and lead diverse teams to meet client goals and expectations.
• Manage delivery, contracts, SLAs, and ensure high client satisfaction.

Skills

Client relationship management

Public sector experience

Strategic selling

Leadership

Cross-functional collaboration

Education

Bachelor's degree in related field

Job description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

We are:

Accenture's Public Service Practice partners with government organisations to rethink service delivery, address challenges such as outdated systems and limited budgets, and meet the evolving needs of citizens. Our team is committed to empowering organisations to achieve high performance and deliver improved social, economic, and health outcomes for the communities they serve.

Job Description:

Accenture is seeking a dynamic and results-driven Client Account Manager to join our Public Service Practice. In this pivotal role, you will drive client engagement, foster strategic relationships, and define, sell, and deliver innovative solutions tailored to the unique challenges and opportunities of public service clients. If you are a strategic thinker with a passion for growth, business relationship building, and industry leadership, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Drive client engagement and foster strategic relationships, ensuring delivery of innovative solutions that address clients' unique needs.
• Lead complex, cross-functional engagements to drive client expansion and deliver solutions aligned with clients' business objectives.
• Take end to end accountability in defining and selling innovative solutions tailored to the challenges and opportunities within the Public Service Industry.
• Build and lead diverse teams to deliver innovative solutions in alignment with client goals and expectations.
• Address delivery challenges to meet contractual commitments, service level agreements, and maintain high client satisfaction standards.
• Utilise advanced skills in strategic planning and market analysis to identify growth opportunities and drive business outcomes.
• Originate opportunities in compliance with probity and procurement pathways; drive innovative constructs and solutioning to grow business.
• Manage sales, revenue, and profitability, managing account financials and key commercial processes.
• Foster ecosystem collaboration with technology vendors, service providers (including small and medium enterprises), and industry partners to encourage innovation and deliver public value.
• Take ownership and drive excellence across account strategy, sales proposals, and contracted delivery outcomes.
• Represent the Public Service Practice at industry events and forums, contributing to the development of thought leadership, brand, and reputation.
• Minimum of 8 years' experience working in or consulting to Public Service, with a strong understanding of the sector’s business strategy, technologies, processes, and policies.
• Proven track record in business development, with experience building and maintaining relationships with senior executives at client organisations.
• Exceptional communication and interpersonal skills, with the ability to manage teams and build strong client and team relationships.
• Strong analytical and problem-solving skills, with a demonstrated ability to develop and tailor solutions to client needs.
• Comprehensive industry and consulting experience, including strategy, solutioning, and/or implementation delivery.
• Solid commercial background, including proposal writing, pricing, and contracting.

What’s In-Store for You?

• Continuous Learning: Expand your skillset and expertise through Accenture's 24/7 expert-curated learning boards, webinars, and classroom-style training programs.
• Innovation: Access resources to leverage the latest technologies and drive innovation with some of the world's most recognised organisations.
• Career Growth: Advance your career as far as your ambitions take you, with support for your professional development at every step.
• Inclusive Culture: Bring your whole self to a company committed to being the most diverse in the world, delivering real-time performance feedback based on your strengths.

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is a an EEO and Affi

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