Client Account Manager - H&Ps

Accenture Global; Canberra; On-site; AUD 140,000 - 220,000; Full time

Job summary

Accenture is seeking a dynamic Client Account Manager for its Public Service Practice in Australia. The role drives client engagement, fosters strategic relationships, and defines, sells, and delivers innovative solutions tailored to public service clients.

A strong track record in business development and senior executive relationships is essential. Lead cross-functional teams, manage delivery against commitments, and influence thought leadership while advancing growth in the public sector

Qualifications

• Minimum of 8 years' experience working in or consulting to Public Service
• Experience building and maintaining relationships with senior executives at client organisations
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving skills to tailor solutions to client needs

Responsibilities

• Drive client engagement and foster strategic relationships, ensuring delivery of innovative solutions
• Lead complex, cross-functional engagements to drive client expansion
• Take end to end accountability in defining and selling innovative solutions for Public Service clients
• Build and lead diverse teams to deliver innovative solutions aligned with client goals
• Address delivery challenges to meet contractual commitments and SLAs
• Manage sales, revenue, and profitability, including account financials
• Foster ecosystem collaboration with technology vendors and partners
• Represent the Public Service Practice at events and forums

Skills

Client relationship management

Business development

Strategic thinking

Cross-functional leadership

Communication skills

Analytical thinking

Contracting / bidding

Public Sector experience

Job description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com. We are: Accenture’s Public Service Practice partners with government organisations to rethink service delivery, address challenges such as outdated systems and limited budgets, and meet the evolving needs of citizens. Our team is committed to empowering organisations to achieve high performance and deliver improved social, economic, and health outcomes for the communities they serve. Job Description: Accenture is seeking a dynamic and results-driven Client Account Manager to join our Public Service Practice. In this pivotal role, you will drive client engagement, foster strategic relationships, and define, sell, and deliver innovative solutions tailored to the unique challenges and opportunities of public service clients. If you are a strategic thinker with a passion for growth, business relationship building, and industry leadership, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Drive client engagement and foster strategic relationships, ensuring delivery of innovative solutions that address clients' unique needs.
• Lead complex, cross-functional engagements to drive client expansion and deliver solutions aligned with clients' business objectives.
• Take end to end accountability in defining and selling innovative solutions tailored to the challenges and opportunities within the Public Service Industry.
• Build and lead diverse teams to deliver innovative solutions in alignment with client goals and expectations.
• Address delivery challenges to meet contractual commitments, service level agreements, and maintain high client satisfaction standards.
• Utilise advanced skills in strategic planning and market analysis to identify growth opportunities and drive business outcomes.
• Originate opportunities in compliance with probity and procurement pathways; drive innovative constructs and solutioning to grow business.
• Manage sales, revenue, and profitability, managing account financials and key commercial processes.
• Foster ecosystem collaboration with technology vendors, service providers (including small and medium enterprises), and industry partners to encourage innovation and deliver public value.
• Take ownership and drive excellence across account strategy, sales proposals, and contracted delivery outcomes.
• Represent the Public Service Practice at industry events and forums, contributing to the development of thought leadership, brand, and reputation.
• Minimum of 8 years' experience working in or consulting to Public Service, with a strong understanding of the sector's business strategy, technologies, processes, and policies.
• Proven track record in business development, with experience building and maintaining relationships with senior executives at client organisations.
• Exceptional communication and interpersonal skills, with the ability to manage teams and build strong client and team relationships.
• Strong analytical and problem-solving skills, with a demonstrated ability to develop and tailor solutions to client needs.
• Comprehensive industry and consulting experience, including strategy, solutioning, and/or implementation delivery.
• Solid commercial background, including proposal writing, pricing, and contracting.

What’s In-Store for You?

• Continuous Learning: Expand your skillset and expertise through Accenture’s 24/7 expert-curated learning boards, webinars, and classroom-style training programs.
• Innovation: Access resources to leverage the latest technologies and drive innovation with some of the world’s most recognised organisations.
• Career Growth: Advance your career as far as your ambitions take you, with support for your professional development at every step.
• Inclusive Culture: Bring your whole self to a company committed to being the most diverse in the world, delivering real-time performance feedback based on your strengths.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career. Accenture is a an EEO and #LI_GM

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com