Cleaning Technician - Newcastle

Connect Cleaning Group; New South Wales; On-site; AUD 75,000 - 110,000; Full time

Job summary

Oracle is seeking an experienced Data Centre Technician to support, maintain, and improve data centre infrastructure. You'll install, configure, test, troubleshoot, upgrade, and decommission hardware, and act as a liaison between engineering teams, vendors, and data centre environments.

You'll work in a fast-paced, mission-critical setting, respond to incidents, perform preventative maintenance, manage assets and spare parts, and ensure safety and compliance while delivering reliable

Qualifications

• Hands-on experience in data centre or mission-critical infrastructure.
• Experience across hardware lifecycle: rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix, decommissioning.
• Strong troubleshooting and analytical skills; follows SOPs/MOPs and documents steps.

Responsibilities

• Completes tasks per project requirements with direction.
• Collaborates to deliver impactful work and supports team objectives.
• Identifies and resolves moderately complex issues and escalates when needed.
• Maintains accurate asset and spare-parts inventory and updates documentation.
• Installs and maintains data centre hardware, including servers, cabling, and power equipment.
• Ensures compliance with health, safety, and site rules.

Skills

Rack and stack

Troubleshooting

Preventive maintenance

Vendor liaison

Stakeholder management

Tools

Power distribution units

Networking equipment

Job description

Oracle Data Centre Technician

Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning? Do you thrive in fast‑paced, mission‑critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders? If so, we'd love to hear from you.

As an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world‑class data centre infrastructure. Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.

You’ll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure. You'll respond to incidents, perform preventative maintenance, maintain accurate asset and spare‑parts inventory, and follow established operational procedures and safety standards.

Success in this role requires strong hands‑on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration. You'll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high‑performing team culture.

Key Responsibilities

• Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.
• Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.
• Follows procedures to identify and resolve moderately complex or non‑routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.
• Actively seeks to build new knowledge and learn new skills and/or tools in one's area of specialization and relevant domains.
• Recommends ideas to increase efficiency and effectiveness of non‑standard processes, protocols, and workflows.
• Replaces server components, upgrades servers, and proactively maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.
• Installs power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
• Implements designed and defined network communications and solutions, including cabling and networking equipment environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free, with limited supervision.
• Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, documenting steps or resolutions involved in maintaining the environments.
• Drives adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, signs‑off within a data center and/or customer site environments.
• Upholds required established security procedures, considering applicable local regulations – ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on‑site work at customer locations and at office, under some supervision.

Technical Knowledge and Experience

• Previous hands‑on experience working in a Data Centre or comparable mission‑critical infrastructure environment.
• Practical experience across the hardware lifecycle, including rack and stack, deployment, configuration, testing, maintenance, upgrades, break/fix activities, component replacement, and decommissioning.
• Strong technical troubleshooting and analytical skills, with the ability to systematically identify root causes and determine appropriate corrective actions.
• Experience following documented operating procedures while exercising sound judgement when situations require investigation or escalation.
• Strong attention to detail, particularly when performing physical infrastructure changes, maintaining records, handling assets, and working on production systems.
• Knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling).

Professional Capabilities

Communication and Stakeholder Management – Strong interpersonal and communication skills with the ability to build collaborative relationships across technical and non‑technical teams. Able to influence stakeholders, communicate priorities, risks, dependencies, and technical issues proactively, and balance customer, commercial, operational, and organisational needs.

Respectful and Inclusive Behaviour – A demonstrated commitment to fostering a psychologically safe, respectful, ethical, and inclusive workplace. Maintains professional behaviour, communicates constructively, makes responsible decisions, and works consistently with organisational values, policies, and expected standards of conduct.

Resilience, Adaptability and Customer Focus – Able to operate effectively in a dynamic, mission‑critical environment, navigate ambiguity, embrace change, and remain resilient under pressure. Demonstrates emotional intelligence and maintains a strong customer focus while delivering required technical and business outcomes.

Planning and Delivery – Strong planning, organisation, prioritisation, and time‑management skills. Able to manage competing priorities and high work demands, monitor progress, adjust plans as circumstances change, and consistently deliver safe, accurate, and high‑quality outcomes.

Initiative and Accountability – Demonstrates a proactive, self‑service mindset with strong initiative, ownership, accountability, and resourcefulness. Independently investigates and solves problems using available tools, documentation, systems, and resources while understanding when escalation or additional support is appropriate.

Collaboration in a Matrix Environment – Experience working effectively within a global matrix organisation, collaborating across multiple functions, regions, teams, and reporting structures. Able to build alignment and influence outcomes through credibility, communication, and collaboration rather than direct authority.

Continuous Learning and Improvement – Demonstrates openness to feedback, coaching, continuous learning, and constructive conflict resolution. Willingly adopts new processes, tools, technologies, and ways of working and actively contributes ideas that improve operational effectiveness and support a high‑performing team culture.

Physical Requirements

• Ability to safely lift, carry, position, and move IT equipment weighing 15 kg or more.
• Comfortable working within data centre environments, including standing for extended periods, bending, reaching, and working in confined or restricted spaces.
• Able to safely and efficiently perform rack and stack, hardware installation, cabling, component replacement, and equipment decommissioning activities.
• Commitment to following relevant workplace health, safety, and operational procedures.
• Valid driver's license and access to a car.

Security Requirements

Applicants must be Australian citizens and either: hold a current NV1 Security Clearance, or be eligible and willing to obtain NV1 clearance through the Australian Government security vetting process.

Why ORACLE? Join a global technology leader operating some of the world's most advanced cloud infrastructure. You'll have the opportunity to work with cutting‑edge technologies, solve challenging infrastructure problems, collaborate with talented professionals across a global organisation, and contribute directly to the reliability, availability, and performance of critical cloud services used by customers around the world. Your work will be recognised and rewarded.

**About Us**

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. Our work drives AI and cloud solutions that impact billions of lives.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.