Claims Transformation Leader — Hybrid

HAYLO People; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Executive backing

Brand stability

Autonomy

Job summary

StateCover Mutual is seeking a transformation leader to drive the claims transformation program. You will oversee technical transformation, translate change into operational reality, and ensure a superior user experience with executive backing.

You will lead a team across PMs, BAs, and SMEs, delivering large-scale change in a highly regulated service environment while reporting to the General Manager of Claims.

Qualifications

• Minimum ten years in senior roles within a related insurance claims or personal injury management environment.
• Proven delivery of large-scale business transformation or major organizational redesign including technology implementation.
• Demonstrated senior leadership experience and the credibility to lead and collaborate with executives.
• Strong influencing and stakeholder management skills across multiple stakeholders and levels.

Responsibilities

• Assess current claims model and design the path to a future state.
• Drive engagement and adoption of new processes and technology.
• Build a data-informed operation with a human-centred, member-aligned delivery.
• Partner with the executive team and report progress to the General Manager of Claims.

Skills

Senior leadership

Change management

Stakeholder management

Data-driven approach

Insurance industry knowledge

Tools

Technology implementation

Job description

StateCover Mutual is seeking a transformation leader to drive the claims transformation program. You will oversee technical transformation, translate change into operational reality, and ensure a superior user experience with executive backing.

You will lead a team across PMs, BAs, and SMEs, delivering large-scale change in a highly regulated service environment while reporting to the General Manager of Claims.