Claims Technical Learning Consultant

Zurich Financial Services; North Sydney Council; Hybrid; AUD 100,000 - 160,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work arrangement

Wellbeing program

New starter e-voucher

Global mobility

Job summary

You’ll lead the technical onboarding for new Life Claims professionals, facilitate workshops, coach colleagues, and partner with Claims leaders to identify capability gaps. You will translate complex policy and claims concepts into practical learning resources and foster a culture of knowledge sharing and continuous improvement.

Qualifications

• Experience assessing retail life and/or group life insurance claims.
• Strong technical claims knowledge, including policy interpretation and claims decision making.
• Experience coaching, mentoring, supporting or developing colleagues within a claims environment.
• Excellent facilitation, communication and stakeholder management skills.
• Ability to analyse trends or insights and identify opportunities to improve capability outcomes.
• Confidence using digital tools to support learning and development initiatives.

Responsibilities

• Lead the technical onboarding experience for new Life Claims professionals, helping them build confidence from day one.
• Facilitate engaging workshops, coaching sessions and practical learning experiences that bring claims concepts to life.
• Partner with Claims leaders and technical specialists to identify capability gaps and development opportunities.
• Use insights from quality reviews, audits and customer outcomes to strengthen technical capability across the team.
• Create and continuously improve learning resources that simplify complex policy, product and claims concepts.

Skills

Retail life claims

Group life claims

Coaching & mentoring

Facilitation & stakeholder mgmt

Data analysis / insights

Digital learning tools

Job description

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World's Best Employers' and Fortune's ‘World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

Are you an experienced Life Claims professional who gets genuine satisfaction from helping others learn, grow and succeed? Perhaps you're the person colleagues turn to when they need help understanding a complex claim, interpreting a policy, or making a difficult decision.

As a Claims Technical Learning Consultant, you'll combine your life claims expertise with capability development, helping build the next generation of claims professionals. Working within our Talent and People Development team, you'll shape onboarding experiences, uplift technical capability across the claims function, and play an important role in improving outcomes for both our people and our customers.

Your claims expertise will become the foundation for how others learn. Whether it's helping new starters build confidence, coaching experienced assessors through complex scenarios, or turning technical knowledge into practical learning experiences, you'll have a direct impact on the capability of our Life Claims teams.

What does this look like in practice:

• Leading the technical onboarding experience for new Life Claims professionals, helping them build confidence from day one.
• Facilitating engaging workshops, coaching sessions and practical learning experiences that bring claims concepts to life.
• Partnering with Claims leaders and technical specialists to identify capability gaps and development opportunities.
• Using insights from quality reviews, audits and customer outcomes to strengthen technical capability across the team.
• Creating and continuously improving learning resources that simplify complex policy, product and claims concepts.
• Supporting a culture where knowledge sharing, coaching and continuous improvement are part of everyday work.

Important to your success - let's grow together

You’ll be a naturally collaborative and curious person who enjoys sharing knowledge and helping others succeed. You communicate with empathy, build trusted relationships across different stakeholder groups, and have a practical approach to turning technical expertise into meaningful learning experiences.

In order to be successful, you will have the following:

• Experience assessing retail life and/or group life insurance claims
• Strong technical claims knowledge, including policy interpretation and claims decision making
• Experience coaching, mentoring, supporting or developing colleagues within a claims environment
• Excellent facilitation, communication and stakeholder management skills
• The ability to analyse trends or insights and identify opportunities to improve capability outcomes
• Confidence using digital tools and technology to support learning and development initiatives

Why this role could be the perfect fit

Pretend? Wait no. Actually: Perhaps you're an experienced Life Claims professional who's reached the point where helping others succeed is just as rewarding as managing claims yourself. Or maybe you're already working in a technical learning, coaching or capability role and are looking for an opportunity to make a broader impact.

This is a chance to help shape the capability of our Life Claims teams while continuing to build your own skills and experience. You'll be supported by an experienced team, exposed to modern learning practices, and given the opportunity to contribute to how technical capability is developed across the business.

Most importantly, we're not focused on finding the person who ticks every box on day one. We're looking for someone with strong technical foundations, genuine curiosity, and a passion for helping others learn and grow. Whether you're bringing deep learning experience or transferable coaching and mentoring skills gained in claims, we'd love to hear from you. If you have the right mindset and the ability to grow, we'll support you to build the rest.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.