Pet Insurance Sales Team Leader – Kawana

Auto & General; Sunshine Coast Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Extra leave

Parental leave

Workplace giving

Development programs

Employee discounts

Recognition programs

End-of-trip facilities

Social events

Budget Direct discounts

Job summary

Auto & General is seeking a Sales Team Leader – Pet Insurance to lead a high-performing team in Kawana. You will coach and develop Sales Consultants in a target-driven contact centre, focusing on compliant, customer-first conversations and strong conversion.

You will drive performance through data analysis, manage coaching cycles, onboarding, and continuous improvement, while ensuring governance and regulatory standards across ASIC/APRA guidelines and our Code of Practice.

Qualifications

• Proven leadership experience in contact centre or financial services sales.
• Experience managing KPIs and driving revenue through coaching.
• Sound knowledge of insurance products and regulatory/compliance environment.
• Strong interpersonal and communication skills.
• Analytical thinker with ability to adapt to changing priorities.

Responsibilities

• Lead, inspire and develop a high-performing sales team within a target-driven contact centre.
• Conduct regular coaching, 1-on-1s, side-by-side coaching and performance reviews.
• Oversee onboarding, training and early-tenure performance of new team members.
• Manage and monitor team performance against key metrics.
• Analyse performance data and implement coaching opportunities and improvements.
• Champion customer-focused sales conversations and ensure compliance with standards.
• Act as escalation point for complex inquiries and complaints within regulatory SLAs.
• Ensure governance, risk, and regulatory adherence across the team.

Skills

Leadership

Sales performance

Insurance know-how

Communication

Problem solving

Job description

Auto & General is seeking a Sales Team Leader – Pet Insurance to lead a high-performing team in Kawana. You will coach and develop Sales Consultants in a target-driven contact centre, focusing on compliant, customer-first conversations and strong conversion.

You will drive performance through data analysis, manage coaching cycles, onboarding, and continuous improvement, while ensuring governance and regulatory standards across ASIC/APRA guidelines and our Code of Practice.