Claims Specialist - Cyber

CFC; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Excellence Program

You Do You Day

Social club events

End of year events

Volunteering day

Personal leave days

Flexible public holidays

Job summary

CFC in Melbourne is seeking a detail-oriented Cyber Claims Specialist to bolster theClaims team. The role involves working with the London office, incident response partners, and cross-border cyber incidents to deliver high-quality responses to insureds.

You will collaborate with Underwriting, Finance, IT and Products teams, ensuring compliance with ASIC and Lloyd’s requirements while maintaining excellent client service.

Qualifications

• Minimum of 3 years’ experience handling claims.
• Good understanding of cyber and tech policy wordings.
• Experience with cross-border international cyber incidents or forensic investigations.
• Experience working with incident response vendors (legal and forensic).
• Strong computer skills: Outlook, Word, Excel; ECF advantage.
• Excellent communication with clients and partners on cyber incidents.
• Positive and enthusiastic attitude.

Responsibilities

• Handle a cross-section of claims including cyber, D&O, E&O from notification to settlement.
• Build relationships with policyholders, brokers, underwriters, and capacity providers.
• Coordinate with incident response vendors during cyber incidents.
• Ensure prompt reserving and pursue recoveries to reduce leakage.
• Manage deadlines in lawsuits, demand letters, and inquiries.
• Collaborate with service providers to ensure value and timeliness.
• Perform general claims administration and production of management information.
• Provide feedback to underwriters and product teams on claims trends.
• Escalate issues to Cyber Claims Manager or Claims Director when needed.

Skills

Claims handling

Insurance knowledge

Communication skills

Vendor management

Stakeholder management

Microsoft Office

Tools

ECF system

Forensic software

Microsoft Office Suite

Job description

Are you an emerging insurance professional with a keen eye for detail and a passion for learning? We are seeking a detail-oriented and proactive Cyber Claims Specialist to join our growing Claims team based in Melbourne.

About the role:

An experienced claims professional is required to further strengthen CFC’s Cyber Claims Team and to ensure that CFC continues to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers. We are seeking a conscientious and hardworking claims professional with experience in cyber claims.

This role will work with colleagues in CFC’s office in London, and Incident Response team, along with a number of incident response vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high quality response to our Insureds.

The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (ASIC and Lloyd’s) requirements and obligations.

The Cyber Claims Specialist will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents.

Key Responsibilities:

• Proactively handle a cross-section of claims including professional liability, management liability, D&O, E&O and cyber claims on behalf of CFC from first notification of loss to settlement. You will also handle claims, as necessary, on behalf of CFC Claims Australia as a TPA to CFCU (surplus lines).
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and elevate claims related issues to Cyber Claims Manager and Claims Director where necessary.

About you:

• Minimum of 3 years’ experience of handling claims.
• Good understanding of insurance policy wordings – cyber and tech policies a particular advantage.
• Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Australia.
• Experienced at working with incident response vendors, in particular legal and forensic providers.
• Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.
• Experienced at dealing with external stakeholders in a customer service or consultancy environment
• Capable of managing the work involved in cyber incidents and/or forensic investigations
• Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and the value CFC’s products and services provide in responding to them.
• Positive and enthusiastic attitude.

Why you’ll love working for CFC

We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

• Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
• ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
• Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
• Annual end of financial year and end of calendar year events, in addition to social club arrangements
• Optional annual charity volunteering day, facilitated by us
• 3 additional personal leave days per year – for whatever you need
• Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you

Applicants must be an Australian Citizen or Permanent Resident to apply for this role.