Claims Quality & Compliance Specialist — Flexible Work

racwa; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free Roadside Assistance

Discounts on RAC products and services

Flexible work arrangements

Community volunteering

Job summary

RAC is evolving its Insurance Claims Services in Western Australia, creating Quality Assurance Specialist roles to strengthen quality, compliance, risk management and member outcomes across claims operations.

Reporting to the Team Leader, you will review claims activities, support training programs, and collaborate with leaders to improve processes and control risks while promoting a strong member experience.

Qualifications

• Experience in Quality Assurance, Compliance, Risk, or Operational roles within insurance or financial services.
• Strong understanding of general insurance products, underwriting principles, and regulatory obligations.
• Demonstrated ability to review, assess, and provide actionable feedback on quality and compliance outcomes.
• Strong analytical skills with the ability to identify trends, root causes and opportunities for improvement.

Responsibilities

• Conduct quality assurance reviews across claims activities, customer interactions, and operational processes.
• Monitor compliance obligations, remedial actions, breach remediation workflows, and quality metrics.
• Analyse trends and identify quality, compliance, conduct, and operational risks.
• Support in enhancing knowledge articles, business rules, procedures, and process documentation to ensure accuracy and consistency.
• Partner with stakeholders to improve processes, reduce risk, and enhance member outcomes.
• Support the ongoing effectiveness of training programs through quality assurance validation and feedback.
• Provide coaching, mentoring, and practical guidance to consultants, team leaders, and managers.
• Champion a strong risk and compliance culture across the business.

Skills

Quality Assurance

Compliance

Risk

Operational

Education

ANZIIF qualifications

Insurance qualifications

Tools

Quality assurance systems

Knowledge management systems

Job description

RAC is evolving its Insurance Claims Services in Western Australia, creating Quality Assurance Specialist roles to strengthen quality, compliance, risk management and member outcomes across claims operations.

Reporting to the Team Leader, you will review claims activities, support training programs, and collaborate with leaders to improve processes and control risks while promoting a strong member experience.